Voice Engineer

Voice Engineer

We are seeking a skilled professional to lead and manage the integration of Genesys Cloud platforms, particularly during M&A activities. This role involves evaluating legacy systems, configuring Genesys Cloud solutions, and supporting hybrid communication environments.

Required Skills & Qualifications:

• 5 years of experience in voice engineering with a focus on Genesys Cloud implementations.
• Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.
• Familiarity with Client Teams Phone System and Cisco VoIP solutions.
• Demonstrated experience in M&A voice system integrations and migrations.
• Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions.
• Prior work experience at client or in client's Industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications:

• Certifications such as Genesys Cloud Certified Professional (GCP-GC) or Client Teams Voice Engineer Expert.
• Experience with contact center analytics and reporting tools.
• Knowledge of hybrid telephony environments and cloud migration strategies.

Day-to-Day Responsibilities:

• Lead the assessment, design, and deployment of Genesys Cloud platforms during M&A activities.
• Configure and optimize Genesys Cloud applications, routing, and workforce management systems.
• Serve as backup support for Client Teams Phone System configurations, including Direct Routing and Client management.

Company Benefits & Culture:

• Collaborative and dynamic work environment.
• Opportunities for professional growth and development.
• Supportive team culture focused on innovation and excellence.