Customer Care Supervisor

Who we are Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Who we are looking for Location: Englewood, CO Compensation: $55-65k + bonus Key Responsibilities Responsible for reinforcing confidence in CHL's ability to provide best-in-class care in mortgage loan servicing by active and effective listening, strong problem-solving skills, and using positive language skills Monitor and continually develop assigned team Engage with other CHL team members as needed to fully resolve customer inquiries Identify improvement opportunities both within and outside of the assigned team to mitigate future customer inquiries and improve overall customer experience Regularly interact with customers to ensure full and complete resolution of customer inquiries Continuously improve knowledge base and skill set to ensure maximum level of customer satisfaction and world-class customer experience Perform other job-duty related issues as assigned What you'll need to be successful High School Diploma, GED, or equivalent experience Minimum 2+ years of leading a Contact Center Team(s) Minimum 2+ years of experience in mortgage servicing Minimum 2+ years of experience in Customer Service Bi-lingual skills a plus 2+ years of supervisor experience with leadership abilities Strong phone etiquette with a passion for taking care of customer needs with exceptional customer service skills Strong problem-solving and analytical skills with prudent judgment Exceptional organization and time management a must Comfortable being a team player Strong interpersonal skills in addition to verbal/written communication Ability to work through stressful situations professionally Attention to detail What we offer Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. What to do next If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr