Assistant Director of Banquet Operations

Job Description

Job Description

Location:

JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA

Begin

• Explore a career in hospitality

• People taking care of people

• Have flexibility in your career

• Be an influencer in the industry

• Fulfill your purpose

Belong

• Be a part of an inclusive environment

• Be your authentic self

• Be a part of something bigger than you

• Be a part of a community far beyond our walls

Become

• We go where you want to go

• Achieve both career goals and life goals

• Adapt and grow

• Thrive on challenge and growth

Do your best work, begin your purpose, belong to an amazing team and become the best version of you.

Compensation: Salary

Schedule: Full-Time

Position Type: Management

Work setting : on-site

Benefits

· Health Insurance

· Dental and Vision

· Paid Time Off

· 401K

· Parking and Metro Reimbursement

· Travel Perks and Benefits

· Recognition and Rewards

· Growth Opportunities

· Holiday pay

· Free Meals

· Free uniforms

· Free life insurance

· Free short-term disability

· Exclusive Discounts via LifeMart

· …and much more!

Job Summary:

The Assistant Director of Banquet Operations works together with the Director to oversee the daily activities of the Banquet Department and staff. Ensures the highest level of service by executing the requirements of events based on catering service standards. Drives customer satisfaction and capitalizes on revenue up-sell opportunities during the Event Phase of a function.

Acts as a liaison for the banquet department between Sales, Event Planning, Event Services, Event Technology, and the Banquet Culinary team maintaining open lines of communication to provide guests the highest level of service.

Job Family Core Work Activities

The following are specific responsibilities and contributions critical to the successful performance of the position:

Banquet Operations

· Sets goals and delegates tasks to improve departmental performance. Monitors progress and leads discussion with staff each period.

· Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). Manages departmental inventories and maintains equipment.

· Uses banquet beverage Use records to control liquor costs and mange the banquet beverage perpetual inventory.

· Applies knowledge of all laws, as they relate to an event.

· Conducts monthly department meetings with the Banquet team.

· Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

· Schedules banquet service staff to forecast and service standards, while maximizing profits.

· Assists team in developing lasting relationships with groups to retain business and increase growth.

· Maintains established sanitation levels.

· Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).

· Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.

Guest Satisfaction

· Sets a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

· Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.

· Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.

· Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

· Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

· Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

Human Resources

· Interviews and hires Banquet team members with appropriate skills.

· Ensures a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations.

· Uses all available on the job training tools for associates. Supervises on-going training initiatives and conducts training when appropriate.

· Communicates performance expectations in accordance with job descriptions for each position.

· Conducts associate performance appraisals and provides feedback as needed.

· Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

· Actively solicits associate feedback, utilizes and "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.

· Administers associate progressive discipline procedures. Ensures hotel policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

· Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produce desired results.

· Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.

Sales and Revenue Management

· Effectively up-sells products and services throughout the event phase.

· Participates in customer site inspections and assists with the sales process when necessary.

Financial Management

· Participates in the management of department's controllable expenses to achieve or exceed budgeted goals. Manages department controllable expenses to achieve or exceed budgeted goals.

· Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.

· Understands the impact of department's operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

· Ensures accurate customer billing for banquet events.

·

Other

· Performs other duties as assigned to meet business needs.

· Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share.

· Banquet Operations: Directs daily activities of banquet operations and coordinates with Event Planning, hotel departments, and customer to ensure successful execution of events. Ensures compliance with Marriott Operating Standards to maintain brand integrity.

· Guest Satisfaction: Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures Banquet Operations associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence.

· Human Resources: Hires, develops and retains a diverse workforce to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.

· Sales & Revenue: Maximizes revenue by up-selling products and services to event planners and attendees during the event phase.

· Financial Management: Supports the management of the Banquet Operations budget to achieve or exceed budget expectations. Monitors wages and expenses and recommends adjustments as needed to achieve goals.

Experience

· Previous Banquet Experience required

Skills and Knowledge

· Effective sales skills to up-sell products and services

· Knowledge of menu planning, food presentation, and banquet and event service operations

· Broad understanding of facility management (sanitation, maintenance and operations)

· Knowledge of overall hotel operations as they affect department

· Knowledge of purchasing, inventory controls, supplies and equipment

· Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling

· Strong communication skills (verbal, listening, writing)

· Effective conflict management skills

· Strong customer and associate relation skills

· Effective coaching and development skills

· Strong organization skills

· Ability to use standard software applications and hotel systems

· Effective decision making skills

· Effective influence skills

· Strong problem-solving skills

· Good presentation and platform skills

· Good training/facilitator skills

· Ability to effectively manage labor productivity

· Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Education or Certification

· High School Diploma or equivalent required; Bachelor’s Degree preferred

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

Marriott Careers:

JW Marriott Marquis Miami

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E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.