Express Service Advisor

$50k - $85k

Chapman Dodge Chrysler Jeep Ram

Job Title: Express Service Advisor
Company: Chapman Chevrolet
Location: 1717 E Baseline Rd, Tempe, AZ 85283
Schedule: Shifts Vary | Monday-Friday 7am-6pm | Rotating Saturdays 7am-5pm
Pay: Uncapped Commission | $50,000.00-$85,000.00/year

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Chapman Chevrolet location in Tempe is currently seeking an Express Service Advisor to join our Service Department team. In this role, you will educate customers on the importance of routine vehicle maintenance and repairs, recommend services, and provide updates throughout the service process to ensure every customer leaves satisfied.

Responsibilities

Schedule, confirm, and prepare for customer service appointments
Determine vehicle maintenance and repair needs based on customer feedback, inspections, and mileage
Create repair orders including service recommendations, cost estimates, and timelines
Obtain customer authorization for recommended services and collect payment
Communicate regularly with technicians and parts associates to ensure timely service completion
Keep customers informed throughout the repair process and follow up regarding service satisfaction

Qualifications

At least 1 year of customer service or sales experience required
Previous automotive service advisor or service writer experience preferred
Excellent interpersonal and customer service skills, both in person and over the phone
Strong organizational and time management skills
Proven ability to meet or exceed sales goals
Ability to work collaboratively in a fast-paced team environment
Valid Arizona driver’s license with a clean driving record
Must passbackground check and drug screening

Compensation & Perks

Competitive Pay: uncapped commission
Opportunities for career growth and advancement
Supportive, team-oriented workplace
Employee discounts and assistance programs
Volunteer opportunities and employee engagement programs
Rotating Saturdays and 3-day weekends to support work-life balance
Closed on Sundays

Benefits

Medical, dental, and vision insurance
401(k) with company contributions
Life insurance
Paid time off and holidays
Access to onsite nurse practitioners and wellness support

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Vacancy posted 21 hours ago

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