Personal Support Worker (PSW) Ottawa (Rockland)

Who We Are

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

Overview

The Personal Support Worker (PSW) provides essential personal care and assistance to clients in their homes or community settings, supporting them with activities of daily living (ADLs) and promoting independence, dignity, and quality of life. Working under the direction of a regulated health care professional, the PSW plays a vital role in delivering compassionate, client-centred care in alignment with Carefor’s mission and values.

Carefor is committed to providing excellent care. We support ongoing professional development and skills building. For our staff to hold themselves accountable to the highest level of accountability to their profession, we encourage our personal support workers register with the Health and Supportive Care Providers Oversight Authority (HSCPOA).

Responsibilities

Client-centred support and assistance with activities of daily living (ADLs), personal care and other care needs assigned. Duties will be carried out under the formal delegation of a registered nursing professional, in accordance with organizational policies, applicable legislation, and within the scope of training and competence. Responsibilities may include, but are not limited to the following:

• Personal Care & ADLs: Assist clients with bathing, grooming, dressing, toileting, mobility, and safe transfers (including use of lifts and mobility aids).
• Health Monitoring: Observe and report changes in client condition to the supervising nurse or care team.
• Medication Assistance: Provide medication reminders or assistance as per care plan.
• Environmental Support: Perform light housekeeping, laundry, and meal preparation to maintain a safe and clean environment.
• Social & Emotional Support: Engage clients in conversation and activities to reduce isolation and promote well-being.
• Documentation & Communication: Accurately document provided care and communicate effectively with clients, families, and team members.
• Safety & Infection Control: Follow Personal Protective Equipment (PPE) protocols, infection prevention practices, and health and safety regulations.
• Team Collaboration: Work collaboratively with nurses, supervisors, and other health care professionals to ensure continuity of care.
• Specialized care: provide basic ostomy and catheter care; assist with end of life care and respite care where appropriate
• Acts in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures
• Other related duties/tasks as assigned by the Supervisor, Personal Support Services

Qualifications

Vehicle & Licensing Requirement (Full‑Time Roles Only)

As a condition of employment, certain Full‑Time positions require employees to have reliable access to a motor vehicle during working hours and to maintain a valid driver’s license. Employees are responsible for ensuring that any vehicle used for work purposes is safe, in good working order, and properly insured in accordance with applicable laws and organizational requirements.

• Personal Support Worker Certificate (or equivalent qualification -Internationally educated nurse (IEN)/ RPN student – 1st year/ RN student – 2nd year )
• Valid driver’s license and full access to a vehicle
• Strong interpersonal, communication, and problem-solving skills
• Clear vulnerable sector police check
• Experience in home care, retirement homes, or long-term care (asset)
• Ability to work independently and manage multiple tasks in a fast-paced environment (asset)
• Ability to service clients in any geographical area when the need arises (asset)
• Demonstrate ability to be flexible in accepting a variety of assignments (asset)
• Gentle Persuasive Approach (GPA) (asset)
• Enhanced Palliative Care certificate (asset)
• Current CPR and First Aid certification (asset)
• Registered PSW with Health and Supportive Care Providers Oversight Authority (HSCPOA) (asset)
• Bilingualism (English & French) (asset)

What We Offer

• Employee Group Benefit Plan (available exclusively to employees in Full‑Time positions.)
• Competitive wages (in addition to the Provincial government $3/hr. wage enhancement)
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Paid Travel and time
• Paid Orientation
• Paid professional development and training
• Employee Assistance Program
• Smartphone
• All necessary Personal Protective Equipment (PPE)
• Convenience to work in an area that is close to your home
• 24/7 on-call Supervisors’ support
• Opportunities for growth

EDI Statement

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.