Patient Access Liaison (temporary) 8:30am-5:00pm hybrid

Position Summary: Patient Access Liaison (temporary role for 6 months). 8:30 AM–5:00 PM Monday–Friday hybrid. Key Responsibilities Provide centralized scheduling services for a BCH Specialty Department Contact Center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals. Interact with patients and families via telephone to provide information in response to inquiries. Identify callers’ needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care. Register patients by collecting patient and insurance information. Gather pertinent information for prescription and refill requests. Receive routine complaints and issues during telephone calls; respond with the appropriate predetermined response and elevate non-routine issues to supervisor for further action. Attend and participate in team meetings as required, contributing suggestions for process improvements. Minimum Qualifications Education: High School Diploma or GED. Experience: 1 year of related experience (customer service, preferably in a call center environment or healthcare setting). Preferred: Scheduling experience in a healthcare setting. Salary & Benefits Basic pay is based on skills, experience, education, certifications, and other factors. Salary range at the time of posting reflects Boston Children’s reasonable and good‑faith expectations. Benefits include: Flexible schedules Affordable health, vision, and dental insurance Child care and student loan subsidies Generous time off 403(b) Retirement Savings plan Pension Tuition and certain License and Certification Reimbursement Cell phone plan discounts Discounted rates on T‑passes This is an equal opportunity employer; all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected class. #J-18808-Ljbffr Boston Children's Hospital