Patient Access Liaison (temporary) M-Friday 11:30am-8pm

Patient Access Liaison (Temporary) M-Friday 11:30am-8pm | Boston Childrens Hospital

Position Summary: Patient Access Liaison (temporary role for 6 months). Monday - Friday 11:30am - 8:00pm hybrid. Key Responsibilities: 1. Provides centralized scheduling services for a BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals. 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care. 3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements Minimum Qualifications Education : High School Diploma / GED Work Experience Required 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting Preferred: Scheduling experience in a healthcare setting