Seasonal Guest Services Agent

Guest Services Agent

Location: Mt Carmel, Utah.

Zion Mountain Ranch is an elevated sanctuary just 3 miles from the East Entrance of Zion National Park, set on a roaming bison preserve. Guests can choose from thoughtfully crafted cabins and bespoke lodges and enjoy on?site experiences including guided horseback riding, bison feedings, and Cordwood, a field?to?fork restaurant featuring ingredients from the ranch's organic gardens.

Dedicated to land preservation and meaningful, nature?based travel, Zion Mountain Ranch blends purposeful hospitality with a deep respect for the land and the spirit of the American West. Team members play a vital role in creating experiences that strengthen guests' connection to this landscape and its enduring story.

Job Summary:

As a Guest Services Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will manage reservations, assist guests with their needs, and contribute to the overall operations of the front desk. (Seasonal working dates: Date of Hire through November 1st)

Essential Duties and Responsibilities:

• Greet guests upon arrival and assist with the check-in process, ensuring a smooth and efficient experience.
• Handle guest check-outs, process payments, and provide accurate billing information.
• Manage reservations through the hotel management system, ensuring accuracy and availability.
• Handle phone inquiries and assist guests with booking reservations, providing information about rates, availability, and lodge amenities.
• Provide exceptional customer service by addressing guest inquiries, concerns, and special requests in a friendly and professional manner.
• Offer local information, recommend activities, and assist guests with planning their stay.
• Maintain effective communication with housekeeping and maintenance teams to ensure room readiness and address any guest issues.
• Collaborate with other departments to provide seamless service to guests and support lodge operations.
• Perform general administrative tasks, including filing, data entry, and maintaining organized records.
• Prepare daily reports and assist with cash handling, ensuring accuracy in financial transactions.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Work Location:

• Due to the in-person nature of the hospitality business, RV space with hook ups are available at no cost for employees and limited employee housing at no cost is available on-site and commuting from the local vicinity is also acceptable.
• Due to the nature of our business, Zion Mountain Ranch is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.

Required Knowledge, Skills, and Experience:

• Technical skills for entries of reservations and quality performance.
• Establish successful working relationships with co-workers and the public.
• Ability to get along well with people, be honest, punctual and reliable.
• Ability to remain calm and friendly.
• Ability to physically be out to make rounds throughout the resort.
• Ability to adapt to changing work conditions.
• Ability to work cooperatively in a team environment.
• High school diploma or equivalent required; additional education in hospitality or related field is a plus.
• Previous experience in a front desk or customer service role is preferred.
• Strong communication and interpersonal skills, with the ability to interact positively with guests and colleagues.
• Proficient in computer systems and software; experience with hotel management systems is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.

Other Responsibilities and Requirements :

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a "safety-first" attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance

What's in it for you?

• Proposed hiring rate of $17.00/hour, actual pay will be adjusted based on experience
• When available, onsite employee housing at no cost.
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Generous benefit package for full-time year round employees
• Career development and growth opportunities available here and at our facilities across POWDR
• A connection with people who share the same passions and embrace each other's unique and individual styles

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service.

Zion Mountain Ranch is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.