Customer Service Representative

Job Title

Advanced Medical Management LLC (AMM) provides management services to healthcare companies throughout Maryland, Delaware, Virginia, and Pennsylvania. The healthcare companies we counsel and service offer an extensive slate of office-based diagnostic, surgical, and rehabilitation services provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our mission is to benefit the healthcare companies we serve as well as all of our collective employees and communities.

Job Duties:

• Schedule and re-schedule appointments requested via phone, email, fax, chat, and web portal.
• Utilize computerized systems and apps for daily work assignments.
• Interface with other departments including billing, marketing, and human resources.
• Perform other duties and assignments as directed and/or as necessary.
• Other duties as assigned.

Minimum Requirements:

• High school diploma or GED equivalent.
• Working knowledge of computers.
• Bilingual in Spanish and English.

Additional Skills/Competencies:

• Excellent customer service skills, verbal and written communication skills.
• Knowledge of computer applications including Windows, Microsoft Office Outlook, and business related websites.
• Typing 50+ WPM.
• Knowledge of commercial insurance, workers compensation, and personal injury benefits.
• Ability to effectively interact with providers, attorneys, patients, and co-workers.

Physical/Mental Requirements:

• Sitting, standing, walking, reaching above shoulder length
• Working with body bent over at waist
• Working in kneeling position
• Climbing stairs, climbing ladders
• Working with arms extended at shoulder length
• Lifting maximum of 20 lbs.