Collections Specialist

Job Description

Job Description

ABOUT PALMDALE OIL

Palmdale Oil currently operates in more than 50 counties across Florida and provides a wide range of tailored commercial fuel and lubricant solutions to customers in the agricultural, industrial, construction, marine, and government sectors. Operating out of 20 locations statewide, the company is a leader in the industry in the procurement and sale of gasoline, diesel, biodiesel, propane, commercial and industrial lubricants, and chemicals that are used across a diverse set of end markets.

ABOUT THE ROLE

Palmdale Oil Company is seeking a Collections Specialist for our Palm Beach Gardens office who will be responsible for contacting customers regarding past-due balances and ensuring timely payment. This role involves maintaining accurate records and resolving Invoice Disputes. Strong communication skills and attention to detail are essential. The ideal candidate will contribute to maintaining positive customer relationships while meeting collection targets.

COLLECTIONS PROCESSOR KEY RESPONSIBILITES 

• Contact customers with overdue accounts, root cause disputes, and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Make at least 30-35 calls per day, as well as being a part of the Vonage phone system and handling various customer questions/requests.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Take payments over the phone or instruct customers to use our payment portal maintaining PCI Compliance.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer; documenting all communications with customers within ERP system.
• Resolve customer issues and complaints concerning billing. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and sending missing documents.
• Submit regular reports on the status of unpaid accounts and any repayment progress

REQUIRED QUALIFICATIONS 

• Must be comfortable communicating with customers over the phone
• Proficient in Microsoft Office Suite – including Word, Excel, and Outlook
• Detailed oriented
• Exceptional customer services skills
• Positive and professional demeanor
• Excellent verbal and written skills
• Strong negotiation abilities
• Stable work history

BENEFITS

Our employees and their well-being are important to us. This is why we offer a comprehensive and valued benefits package to fit the individual needs of each employee and their family. Some of the benefits we offer include:

Your Health Plans:

• Medical
• Dental
• Vision
• Life
• Disability
• Supplemental Benefits

Your Money Management: 

• 401(K) Retirement Savings Plan with Company match

Your Work Life Balance:

• Paid Time Off
• Paid Holiday

Your Career :

• Competitive compensation
• Employee Referral Bonus
• On The Job Training

An Equal Opportunity Employer/Vet/Disability