Forward Deployed Engineer

Job Description

Forward Deployed Engineer (FDE)

New York City | On-site

The opportunity

Join an ambitious, well-backed healthcare AI startup building the next generation of technology for healthcare practices.

The company is developing an AI-powered front office that automates patient communications and administrative workflows. Its AI agents handle tasks such as answering calls, scheduling appointments, managing patient enquiries and coordinating day-to-day practice operations.

Backed by leading investors, the team is small, ambitious and moving quickly. This is an opportunity to join early, work directly with the founding team and play a meaningful role in bringing cutting-edge AI technology into real-world healthcare environments.

About the role

We're looking for a Forward Deployed Engineer who combines strong software engineering ability with a genuine interest in working directly with customers.

You'll sit at the intersection of engineering, product and customer implementation. You'll work closely with healthcare practices to understand their workflows, solve technical challenges and deploy AI-powered solutions that make a tangible difference to how they operate.

This is a hands-on engineering role. You'll be writing code, building integrations, troubleshooting production systems and helping customers get the most out of the platform. You'll take ownership of implementations from initial discovery through to launch and ongoing optimization.

️ What you'll be doing

• Customer implementations: Own technical deployments from discovery and scoping through to implementation, launch and optimization.
• Build integrations: Develop APIs, integrations and custom solutions that connect the platform with healthcare systems and existing customer workflows.
• Solve real-world problems: Work directly with customers to understand their challenges and translate them into practical technical solutions.
• Ship production code: Build, test and deploy software to support customer requirements and improve the product.
• Troubleshoot and optimize: Investigate technical issues, debug live systems and ensure reliable performance in production.
• Improve AI workflows: Help configure, test and optimize AI agents so they perform effectively in real-world healthcare environments.
• Work cross-functionally: Bring customer feedback and implementation learnings back to the product and engineering teams to help shape the roadmap.

What we're looking for

• 3+ years of software engineering experience , ideally in a fast-paced startup or product-focused environment.
• Strong coding ability in Python, TypeScript, JavaScript or similar languages .
• Experience building APIs, integrations and working with external systems.
• A track record of taking technical projects from concept through to production.
• Comfortable debugging and resolving issues in live production environments.
• Strong communication skills and the ability to work directly with customers and technical and non-technical stakeholders.
• Someone who enjoys variety, takes ownership and is comfortable operating in a fast-moving, early-stage company.
• An interest in AI, LLMs, automation and the opportunity to apply technology to meaningful real-world problems.

Bonus points for:

• Experience with AI agents, LLM integrations or conversational AI.
• Exposure to healthcare technology, EHR/EMR systems or healthcare workflows.
• Experience in a Forward Deployed, Solutions Engineering, Customer Engineering or Integration Engineering role.

Why join?

• Real ownership: Take responsibility for meaningful technical projects and customer deployments from day one.
• Work at the cutting edge: Build and deploy AI agents that are transforming how healthcare practices operate.
• Close collaboration: Work directly with an experienced founding team and have a genuine influence on product direction.
• Early-stage impact: Join a small, ambitious team where your work will have a visible impact on the company's growth.
• Exciting opportunity: Help bring powerful AI technology into an industry that is ready for meaningful change.

Location: New York City – on-site