Sales Support Specialist

SUMMARY

Responsible for providing sales support to the organization for Medicare Products. Monitor, motivate and train licensed agents to ensure quality of sales in order to achieve individual and company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Increase the overall sales of Medicare products and ancillary products by educating agents on the overarching concepts and nuances of these products and how they fit into the overall structure of an individual's portfolio. Provide education through monitoring calls, one‑on‑one agent training, and monitoring sales activities. Act as a subject matter expert on products, systems, and troubleshoot and resolve issues. Ensure agents follow best practice and quality assurance guidelines. Sell Medicare products and act as an example for other agents by engaging in sales activities for a minimum of 4.5 hours per week. Directly supervise designated marketing consultants and/or agents. Handle supervisory responsibilities including hiring, terminating, disciplinary actions, assigning/checking work, planning/appraising job performance, performance reviews, compensation recommendations, new hire orientation and training. Enforce policies, procedures and best practices. Monitor performance against goals. Adhere to policies and procedures of the organization and insurance companies. Present at appropriate meetings to include ongoing initiatives, future plans, accurate reporting, reviewing objectives, progress, and identifying needs or areas for improvement with action plans for correction. Work collaboratively with senior staff to advance the values and mission of the organization by participating in and attending management and administration meetings. Assist with special projects or assignments as requested by management.

QUALIFICATIONS

EDUCATION / EXPERIENCE

High School Diploma or GED. Bachelor's Degree preferred. Three (3) or more years of experience in the Medicare industry. Experience with carrier websites to include agent portals. Licensed Medicare Agent in good standing.

SKILLS

Experience with call center environment for Medicare products. Knowledge of general industry procedures, standards, systems, resources, practices, and terminology. Working knowledge of federal, state, and local laws as well as industry regulations. Familiarity with quality assurance, satisfaction measurement and interpretation. Knowledge of supervisory techniques to accomplish instruction, motivation, and training of personnel. Effective time management including prioritizing, planning, maintaining schedules, and organizing tasks. Ability to negotiate and problem‑solve to resolve internal and external conflicts. Proficient computer skills (Microsoft Suite, MS Outlook, phone dialers, CRM systems, etc.). Strong communication, interaction, and teamwork skills. Ability to work independently, exercise judgment, and make decisions. Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law. Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to View email address on click.appcast.io. #J-18808-Ljbffr Alliant Insurance Services