Principal Agent Strategy Manager

# Principal Agent Strategy ManagerAssort HealthSan Francisco (Hybrid)Full-time$195,000 – $230,000 / yearUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThe Principal Agent Strategist owns Assort Health’s largest customer partnerships from launch through renewal and expansion. This senior individual contributor works with executive stakeholders to define outcomes, coordinate teams, and bring customer insights into product and business decisions.* Full-time* Hybrid* 8+ years### Skills and expertiseCustomer successAccount managementEnterprise strategyExecutive communicationProgram managementCustomer retentionRenewals and expansionProduct aptitude### Key responsibilities* Own complex enterprise accounts across onboarding, adoption, retention, renewal, and expansion.* Define customer outcomes, success measures, risks, and plans for delivering return on investment.* Coordinate customer and internal teams while bringing customer insights into product and business decisions.## How this job comparesCompared with 34 open principal customer success jobs on October 10, 2026.Pay: This job pays $195K to $230K a year. The 13 open principal customer success jobs that publish US pay start at $147K on average, so this job starts about 33% higher.Similar open jobs: We Love AI Jobs lists 34 open principal customer success jobs at 19 companies.Remote work: This job is hybrid. 7 of the 34 principal customer success jobs (21%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role is primarily focused on enterprise customer relationships, but it guides customers on AI adoption and manages partnerships around Assort’s AI product. The posting also calls for bringing customer insights into product decisions.## Full descriptionBuilding Healthcare That RemembersEvery time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.The RoleAssort Health is changing how healthcare organizations connect patients with care through AI. We’re hiring a Principal Agent Strategist to lead our largest and most important customer partnerships.You’ll work directly with C-suite and operating leaders, own complex relationships from launch through expansion, and help customers turn ambitious goals into measurable results. You’ll coordinate teams across Assort, navigate high-stakes decisions, and ensure each partnership delivers lasting value.This is a senior individual contributor role with meaningful influence across the company. You’ll help shape our product, mentor other Agent Strategists, and define how the function scales.What You’ll Do• Own Assort’s largest and most complex accounts across the full customer journey.• Define outcomes, success measures, risks, growth opportunities, and plans for delivering ROI.• Build trust with C-suite stakeholders and guide decisions about AI, operations, and growth.• Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.• Protect retention, lead renewals, and identify meaningful expansion opportunities.• Bring customer insights into product, implementation, and business decisions.• Mentor other Agent Strategists and improve the playbooks used across the function.• Travel up to 25% for executive meetings, presentations, and customer work.What You Bring• 8+ years of relevant experience in Customer Success, Account Management, Consulting, Implementation, or Enterprise Strategy.• Experience owning large, high-value accounts across adoption, retention, renewal, and expansion.• Strong executive communication, commercial judgment, and the ability to navigate complex organizations.• Experience leading programs across multiple teams, workstreams, and senior stakeholders.• Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly.• The ability to influence without authority, mentor others, and improve how a team operates.• Sound judgment, clear prioritization, and comfort making decisions with limited information.Nice to Haves• Experience working in healthcare, health tech, or another highly regulated industry.• Experience helping enterprise customers adopt AI, automation, or other technical products.• Experience building customer programs, processes, or playbooks from the ground up.• Experience at an early-stage startup or rapidly growing SaaS company.Benefits & Perks for Assorties• Competitive Compensation – Including salary and employee stock options so you share in our success.• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.Upload your resume once and Scout applies for youApply with Scout #J-18808-Ljbffr