Commerce Strategy Senior Manager

Position Summary Position SummaryAcross industries, commerce has become one of the most important channels for growth, customer engagement, and margin performance – not simply a transactional endpoint, but a strategic lever that shapes how customers experience a brand and how a business competes. Where organizations are rethinking the role commerce should play in their broader channel mix and how they acquire, convert, and retain customers as a result, they look to Deloitte’s Commerce practice.Our team helps clients define the role of commerce as a channel within their broader growth strategy, build the value narrative and business case for where to invest, and shape the experiences, capabilities, and operating model needed to deliver on that strategy. We bring together strategic rigor, design depth, commercial judgment, and implementation expertise to help clients translate ambition into measurable business outcomes.The Commerce Strategy Senior Manager is a client-facing consulting leader responsible for balancing oversight and expert guidance across multiple high-impact commerce strategy engagements while driving pipeline and business development activities for clients across industries. This role combines deep commerce strategy expertise with consulting leadership and the credibility to serve as a trusted advisor to senior client stakeholders, connecting commerce decisions to the broader commercial strategy – including customer experience, pricing, and growth strategy – and shaping the value narrative that guides how organizations prioritize and invest in commerce as a channel.Recruiting for this role ends on November 30, 2026Work You’ll DoCommerce organizations are operating in a fast-changing environment shaped by shifting consumer behavior, channel fragmentation, rising customer expectations, and pressure to deliver profitable growth. Many companies are investing in commerce, but too few have a clear strategy for the role commerce should play as a channel – where to play, how to win, how commerce decisions should shape pricing, customer experience, and growth strategy, and how to prioritize the use cases that matter most.We are looking for practitioners who can work alongside client leadership teams to define the strategic role of commerce as a channel, build the value narrative and business case for where to invest, prioritize commerce use cases, and drive the implications of that positioning across pricing, customer experience, and growth strategy – creating measurable impact that carries through into how commerce gets implemented.As a Commerce Strategy Senior Manager, you will:Provide oversight and expert guidance across multiple concurrent commerce strategy engagements across industries, including channel strategy and role definition, commerce operating model design, experience optimization, and the value narrative and business case behind where to investServe as a trusted advisor to senior client stakeholders, leading executive readouts and decision-ready recommendations on commerce’s role as a growth channel with credibility and authorityDrive the implications of commerce strategy and channel positioning into other parts of the commercial strategy agenda – including customer experience, pricing, and growth strategy – guiding how clients prioritize commerce use cases based on business value and strategic fitDrive pipeline and business development activities, including leading proposal responses, shaping client solutions, and supporting business development across the practiceContribute to and lead thought leadership efforts that build the practice’s reputation and market presence in commerce strategyConfidently lead teams to strong outcomes while managing scope, timelines, risks, dependencies, and client needs across engagementsMaintain a strategic, value-oriented perspective on commerce technology and platform capabilities sufficient to guide broader commerce transformation engagements, without owning day-to-day technical deliveryUse advanced analytics and AI-enabled tools to improve efficiency, insight generation, and work qualityLead, coach, and develop teams while fostering an inclusive, high-performing culture and modeling Deloitte leadership behaviorsA Successful Candidate Would Possess These SkillsAbility to work independently and collaborate effectively as part of a teamMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to operate effectively in ambiguity and lead complex, multi-stakeholder engagementsAbility to collaborate effectively with technical teams and translate business needs into analytical or technology-enabled solutionsAbility to lead multiple projects or workstreams concurrentlyAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to proactively identify and address potential challenges to effective delivery of work products before they happenAbility to mentor and provide clear guidance to othersStrong executive presence, stakeholder management, and written and oral communication skills, with the credibility to engage senior client leadersQualificationsRequired12+ years of experience with a demonstrated history of consulting delivery in commerce strategy, digital commerce, customer experience, technology-enabled transformation, or related areas8+ years of experience working directly with business, digital, technology, or commerce client teams5+ years of experience selling and delivering, including supporting pursuits, leading proposal responses, shaping client solutions, and owning delivery outcomes4+ years of experience leading and overseeing multiple engagements or teams concurrently5+ years of experience shaping commerce strategies and translating them into actionable roadmaps, operating models, or implementation plans1+ years of experience incorporating AI into daily workflow and leveraging AI tools to enable and optimize the client experienceAbility to travel up to 30%+ on average, based on the work you do and the clients you serve· Limited immigration sponsorship may be availablePreferredWorking knowledge of digital commerce platforms and capabilities sufficient to guide strategy and prioritization decisions across engagements, without owning hands-on implementationExperience connecting commerce strategy to adjacent areas of commercial strategy, such as customer experience, pricing, or growth strategy, and guiding clients toward prioritized recommendations at the executive levelDemonstrated track record of generating pipeline and converting opportunities into sold workExperience leading thought leadership, eminence building, and proposal developmentExperience growing and developing teams in a highly collaborative and dynamic environment, especially practitioners with 2-4 years of experienceThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $198,700 - $391,600.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.#Customer_US#CSD_US Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. 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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 366732 Job ID 366732 Strategy, Growth, and Transformation | Enterprise Strategy and GrowthSame job available in 43 locations