Client Itinerary Support Assistant

Role Overview

We are currently expanding our remote team and seeking candidates who thrive supporting customers and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services.

This is most appropriate for individuals who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team.

Key Responsibilities

• Assist clients with coordinating personalized service arrangements
• Research and compare available options to meet client preferences
• Confirm reservations and ensure accuracy of details
• Provide clear, professional communication via email and phone
• Support updates, modifications, and service‑related inquiries
• Maintain accurate records and documentation
• Complete required training

What We Offer

• 100% remote
• Flexible schedule
• Ongoing training and professional development
• Collaborative team environment

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain
• Strong written and verbal English communication skills
• Reliable internet connection and smartphone (computer strongly recommended)
• Strong customer service experience is preferred