Medical Equipment Installation Service Technician

Job Description

Job Title: Medical Equipment Installation and Service Technician

Location: Remote (Willingness and ability to travel 80–100% )

Pay rate: $36/hr.W2

Duration: 12 Months

Shift timings: 8:00AM-5:00PM

Job Description:

The Instrument Installation Specialist is a critical member of our national installation team; this is a field-based, customer-facing role that primarily installs Siemens Diagnostic equipment at our customer sites. Our Specialist represents the "Face of Siemens" to the customer. The Instrument Installation Specialist reports to the Customer Service Manager (CSM). Vehicle needed but candidate should live near a major airport, as additional travel may be required outside of assigned territory.

Key Qualifications

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• Previous Field Service experience
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• Willingness and ability to travel 80–100%
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• Strong customer-service and verbal communication skills
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• 2–3 years of relevant experience preferred , but the manager is flexible
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• No specific technical applications or certifications are required
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Responsibilities:

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• Installs Atellica, CI1900, Aptio, Flex Lab X, HT, and automation reconfigurations at install site, by performing Start-up and calibration of systems within a planned project timeline. Supports break/fixes during the entire project cycle, communicates, escalates technical issues and delays to keep installation projects on schedule; assures quality; schedule, budget and customer satisfaction during project implementation phases.
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• Evaluates site layout and installation quality of our mechanical install vendors, start-up in accordance with factory instructions and specifications; troubleshoot technical problems and repair out of box failures errors; orders missing or damaged parts; provide feedback to vendors, factory, project management and planning.
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• Uses the tools provided to document the predefined installation tasks.
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• Provide expert level mentoring support to field service organization.
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Required Knowledge/Skills, Education, and Experience

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• Technical training or degree, associates or higher; minimum of 2-3 years of experience with
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• Atellica/CI1900 system, Automation, installation, or service
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• Basic Understanding of facilities and electrical requirements
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• Ability to travel overnight 90% of the time anywhere in the US. May require weekend work.
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• End of the Quarter work requires “All-Hands-On-Deck” attitude to achieve business
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• Goals.
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• Expert level troubleshooting skills and capable of evaluating room layout and site
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• Planning.
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• Must be able to effectively set up and connect hospital networks to Siemens remote
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• diagnostics.
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• Must be organized, self-sufficient and capable of working with little or no supervision.
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• Individual must possess a valid Driver's license in good standing Proficiency in Microsoft Office.
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• Excellent verbal and written communication skills
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Knowledge/Skills, Education, and Experience

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• Performs complex equipment installation, investigative tests, and repairs.
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• Performs ATP, Calibrations, and Precision on Diagnostic products
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• Maintains tools & parts inventory, schedules maintenance on tools, test equipment, etc., and
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• completes documents required of all installations.
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• Performs complex service or systems calls and interfaces with customer personnel to provide
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• quality service and feedback on problem evaluation and resolution.
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• Performs assessment of complex product/equipment performance based on field support
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• data and recommends modifications or improvements.
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• Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area.
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• 2-3 Years of successful experience in area of responsibility and successful demonstration of
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• A relevant degree which may substitute for a portion of required working experience
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