Front Desk Agent

Job Description

Job Description

Full-Time 3 pm to 11 pm Front Desk Agent

We are looking for people who have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. If this sounds like you, apply today!

Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

$14 - $16 hourly

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information
• Field customer complaints when necessary

Role Responsibilities:

• Stock the Market

• Replenish lobby water

• Count cash register

• Walk the lobby and greet guests

• Help restaurant bus tables and talk with guests about their stay.

As a Front Desk Clerk or Guest Services Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously, and professionally at all times

• Maintaining a high level of service and hospitality

• Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner

• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord

• Handle guest mail and messages with respect to privacy and professionalism

• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

• Be a great communicator to various departments and management on guest comments and concerns

• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance

• Have full knowledge of hotel safety and emergency procedures

• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems

Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

Courtyard Pittsburgh Settlers Ridge is a modern Marriott hotel dedicated to providing exceptional hospitality for both business and leisure travelers. Conveniently located near Pittsburgh International Airport, Robinson Town Centre, and downtown Pittsburgh, our hotel offers comfortable accommodations, outstanding service, and thoughtful amenities designed to make every stay enjoyable.

Our team is committed to creating a welcoming environment where associates are empowered to deliver genuine hospitality, exceed guest expectations, and support one another. We take pride in fostering a positive workplace culture that values teamwork, professional growth, accountability, and a passion for service. Whether you're beginning your hospitality career or bringing years of experience, Courtyard Pittsburgh Settlers Ridge offers opportunities to learn, grow, and make a meaningful impact every day.