Business Analyst

Role Overview As a Business Analyst focused on legal software renewals, you will own the end-to-end renewal process for a portfolio of industry‑leading legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence. This high‑impact role sits at the intersection of customer relationships, commercial strategy, and operational excellence. Responsibilities Own and manage the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence. Prepare and deliver accurate, competitive pricing proposals for renewals. Proactively manage the customer notification process to ensure timely awareness of upcoming renewals. Collaborate cross‑functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise. Identify and communicate renewal risks and opportunities to internal stakeholders in a timely manner. Serve as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint. Act as the primary point of contact for customers on all contractual and pricing questions related to renewals. Lead and facilitate renewal negotiations using established playbook approaches, while developing creative, ad‑hoc solutions for complex or escalated situations. Continuously develop and refine processes and tools that scale the renewal function and drive greater efficiency. Qualifications 3–5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technology environment. Familiarity with legal software platforms or enterprise software contracts is a strong plus. Experience working with CRM tools (e.g., Salesforce) and contract management systems. Strong analytical skills with the ability to build and interpret pricing models and renewal data. Excellent communication and interpersonal skills—comfortable engaging customers and internal stakeholders at all levels. A proactive, solutions‑oriented mindset with a strong sense of ownership. Ability to manage multiple priorities and deadlines in a fast‑paced environment. Bachelor’s degree in Business, Finance, or a related field, or equivalent experience. Preferred Qualifications Prior experience managing renewals for legal or compliance software. Comfort facilitating negotiations and navigating escalated or complex customer situations. Track record of building or improving operational processes, not just following them. Benefits Base compensation range: $74,200USD–$137,800USD for U.S. locations (positioned based on experience, skill, and internal equity). Flexible vacation and up to 8 weeks of work from anywhere per year. Two company‑wide Mental Health Days off annually. Access to Headspace app, mental health resources, and Employee Assistance Program. Retirement savings plan with company match. Health, dental, vision, disability, and life insurance plans. 401(k) plan with company match. Tuition reimbursement and employee incentive programs. Optional hospital, accident, and sickness insurance; life and AD&D insurance (paid 100% by employee). Flexible Spending and Health Savings Accounts; fitness reimbursement. Group Legal Identity Theft Protection benefit (paid 100% by employee). 529 Plan, commuter benefits, Adoption & Surrogacy Assistance, Employee Stock Purchase Plan. Equal Employment Opportunity ThomsonReuters seeks talented, qualified employees in all its operations worldwide regardless of race, color, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizenship status, veteran status, or any other protected classification under applicable law. ThomsonReuters is a proud Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. #J-18808-Ljbffr