Senior Product Operations Manager, AI & Systems

Role Description

Guild is hiring a Senior Product Operations Manager, AI & Systems, reporting to the VP of Product. We're looking for someone energized by building and refining operational systems, strengthening AI-enabled workflows, spotting and removing friction, and setting and communicating clear operational standards that help our product organization move faster. The ideal candidate is a systems-minded operator with a passion for AI, a knack for turning ideas into scalable solutions, strong communication instincts, and a data-driven approach to solving problems. If that sounds like you, read on!

What You'll Do

• Operational System Design: Build and refine the operational systems, tools, and AI-enabled workflows that make Guild's Product & Engineering teams more effective at delivering our products.
• AI Prototyping & Automation: Prototype and test AI and automation solutions, validating their effectiveness before broader rollout to streamline operations and accelerate product development.
• Workflow Optimization: Audit R&D processes to surface friction and map system dependencies, then implement scalable improvements and establish clear operational standards.
• Roadmap & Operational Communications: Own clear, consistent communication of roadmap updates, process changes, and operational standards across the product organization — ensuring stakeholders at every level know what's changing, why, and what it means for them.
• Tool Evaluation & Collaboration: Identify tooling gaps, run vendor conversations, and partner cross-functionally to select the right solutions.
• Cross-Functional Coordination: Drive alignment across Product, Engineering, GTM, and Operations teams so priorities are shared and execution is seamless.
• Implementation & Impact Measurement: Lead rollout of process improvements, document them well, and measure their impact to validate success and fuel continuous improvement.

Qualifications

• 5+ years in Product Operations, Engineering Operations, or a similar role. A prior background in either product management or engineering is desirable, but not necessary.
• Strong written and verbal communication skills, with demonstrated ability to communicate roadmaps, priorities, and process changes clearly to both technical and non-technical audiences.
• Hands-on skill applying AI tools to prototype or automate workflows.
• A track record of building or improving operational systems for technical teams.
• Experience evaluating and implementing tooling ecosystems effectively.
• Working knowledge of technical concepts and tools.

Requirements

• We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region.
• This role offers a competitive total compensation package, including a base salary of $132,500 - $200,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Benefits

• Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO).
• Access to a 401k to help save for the future.
• Vacation policy to rest and recharge.
• 8 days of fully-paid sick leave, to take the time to heal and or recover.
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services.
• Education benefits and tuition assistance to help your future development and growth.
• Our home and headquarters in Denver, but some of our roles allow for remote work, allowing us to reach the best talent across the US.