System Specialist

System Specialist

A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Responsibilities

Role

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Perform a extensive amount of extremely difficult and challenging work related tasks
• Requires no direct supervision while leading and directing others
• Support start-up and commissioning activities for assigned projects
  • Ensure sufficient man-power on site each day to perform start-up and site testing work
  • Assist during start-up and commissioning as necessary, depending upon man-power availability and site location
  • Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
  • Provide first level of tech support assistance to speed up problem resolution
  • Provide daily status reports to Service management and sales rep

Technical

• Render on site and phone assistance to customers.
• Communicate with appropriate Technical Support/Engineering on equipment issues
• Provides Technical Support on-site or via Telephone to CE's
• Assist contractors as required during installation and commissioning of assigned projects
• Provides OJT to CE's on various types of equipment in the field
• Implement Field Change Notices (FCN) according to published guidelines
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Administration

• Provide accurate and timely reporting according to company guidelines;
• Time cards, expense reports, mileage reports, ticket closure, forms, et al.
  • Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
• Assist with scheduling by working within the guidelines
• Delegate team tasks as needed
• Maintain company property according to company policies;
• Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer/Contractor Meetings as required

Performance

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation processes and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
• Maintain proper and adequate level of internal communications
  • Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.

Qualifications

Required experience (One of the following)

• Minimum 10 years relevant industry/commercial experience and leadership experience
• Six years military experience in a related field plus 5 years Liebert product experience

• Required education
  • Must have High School Diploma or a accredited GED
  • 1-2 year HVAC Diploma or Technical School Degree
  • EPA 608 refrigerant license – Level 2 or Universal
• Interpersonal Skills
  • Professional
  • Leader
  • Reliable
  • Team Player
• Must be very proficient with electrical / electronic test equipment and fundamentals
• Must be very proficient in reading and interpreting electrical line diagrams and blueprints
• Technical skills
  • Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions
  • Independently perform fix/repair techniques based on knowledge
  • Ability to perform proper brazing techniques
  • Capable of completing tasks and return unit to full operating conditions
  • In depth knowledge on Liebert Products and the ability to lead
  • Capable to train and supply instructions to other CEs
  • Ability to summarize and report all work related tasks performed
  • Project Management skills & experience a plus
• Strong skill sets:
  • Ability to schedule and coordinate work schedules for other associates and subcontractors
  • Ability to provide technical support via telephone or in person to other associates or vendors
  • Ability to instruct on the job training to other associates
  • Ability to delegate work activities to associates in a work group based upon skill level
  • Outstanding communication skills
  • Customer service skills
  • Troubleshooting skills
  • Safety procedures
  • Superior organizational and planning skills
  • Computer skills
  • Mechanical aptitude
• Strong communication skills
  • Ability to communicate with all levels within the customer organization
  • Strong verbal communication
  • Excellent written skills
• Able to manage stressful situations
• Excellent time management ability, capable of working without direct supervision.

Physical & Environmental Demands

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds

• Extreme cold (below 32*)
• Extreme heat (above 100*)
• Noise Level (Medium / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

Working Conditions:

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver's license
• Hour/Day on-call availability through a national paging system
• Valid U.S. passport required
• Deployable in the event of emergencies