Paint Department Sales & Customer Service

Job Description

Job Description

•

DESCRIPTION: Responsible for new business, receiving payment from customers for merchandise or service; growing sales by servicing customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe

•

Responsible for consulting with and mixing paint for customers

•

Assisting with checking in, organizing inbound shipments of merchandise

•

Waiting on customers

•

Keeping inventory counts accurate for the department

•

Provides customers with information on additional items related to purchases made

•

Provides the highest level possible of service to all customers

•

Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market

•

Operates cash register, including but not limited to taking payments on charge accounts and selling gift cards

•

May counts cash drawer at either opening and/or closing of the day

•

Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone

•

Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions

•

Refers store credit applications and bad checks to Credit Department

•

Attends and participates in all company-sponsored and vendor training programs as required

•

Promotes team concept and motivates fellow staff with a positive attitude at all times

•

Promotes company events and promotions to customers

•

Moving or stocking of items with use of forklift (after meeting of requirements and proper training)

•

Engage with outside sales paint staff in support of the paint operations and customer service

•

Engaging prospective professional painters and coordinating retention efforts with outside paint sales

Must have paint sales experience, Ben Moore knowledge a plus!