Vice President Operations

QC Capital Group | Charlotte, NC (Ballantyne), with a potential New York City office | [On-site / Hybrid] | Full-time

About QC Capital Group

QC Capital Group is a Charlotte-based private equity firm that acquires, owns, and operates businesses and real assets under its own brands. We invest only in our own deals, and every asset we own is operated by our own teams. Our investment platforms include:

• QC Car Care: express car wash and express oil change businesses across the Southeast, operated under the AquaShine Express and Cruz Express Oil Change brands
• Flex Workx: flex industrial real estate serving small and mid-sized businesses
• QC Healthcare: a healthcare innovation holding company building and scaling telehealth brands
• QC Liquidity Fund: a private credit strategy providing asset-backed financing to operators

QC Capital is entering its next stage of growth. Having built its foundation with accredited private investors, the firm is now expanding into institutional capital, including family offices, RIAs, endowments, foundations, pensions, and other institutional allocators. Institutional capital brings institutional expectations: rigorous reporting, disciplined fund operations, strong governance, and an operating infrastructure that holds up under diligence. We are building that infrastructure now, and we are looking for the operator who will lead it.

As part of this expansion, QC Capital is evaluating the opening of a New York City office to support our institutional capital markets efforts and deepen relationships with institutional allocators, consultants, and co-investment partners.

The Opportunity

This is not a maintenance role. We are looking for an operations leader who has built a private equity firm before, or played a central role in scaling one from an entrepreneurial, founder-led organization into an institutional-grade investment platform. You know what an institutional LP's operational due diligence team will ask for, because you have prepared for it, sat through it, and passed it.

Reporting directly to the Founder & CEO, the VP of Operations will own the firm's operating infrastructure across three dimensions: firm operations, fund operations, and portfolio operations. You will design the systems, processes, and team structure that allow QC Capital to raise larger pools of capital, deploy it efficiently, and report on it with precision. You will be a member of the senior leadership team and a key partner to the investment, capital markets, and finance functions.

What You Will Do

Firm Building and Organizational Design

• Partner with the CEO to design and execute the firm's organizational structure as it scales, drawing on best practices from established middle-market and large-cap PE and real estate investment firms
• Build the operating cadence for the firm: KPI frameworks, quarterly team reviews, departmental scorecards, and leadership reporting
• Define roles, accountability, and workflows across Investor Relations, Capital Markets, Marketing, Accounting, and Portfolio Operations
• Lead recruiting, onboarding, and performance management processes that support rapid, disciplined headcount growth
• Help plan and stand up a potential New York City office, including space, staffing, systems, and integration with the Charlotte headquarters
• Shape and protect a high-performance culture built on accountability, transparency, and ownership

Institutional Readiness and Fund Operations

• Lead the firm's institutional readiness effort, including preparation for operational due diligence (ODD) reviews, DDQ responses, and data room management
• Oversee fund operations across vehicles, including capital calls, distributions, investor onboarding, subscription processing, and accredited investor verification under Reg D Rule 506(c)
• Manage relationships with fund administrators, auditors, tax advisors, legal counsel, and other third-party service providers
• Build institutional-quality LP reporting, including quarterly reports, capital account statements, and performance reporting aligned with ILPA standards
• Strengthen internal controls, policies, and governance in partnership with finance and compliance
• Evaluate and implement the firm's technology stack, including CRM, investor portal, fund accounting, and data infrastructure

Portfolio Operations and Value Creation

• Establish a consistent operating model and reporting framework across all four platforms
• Lead post-acquisition integration for new sites and businesses, from day-one transition through stabilization
• Work with platform leadership to drive revenue growth, margin expansion, labor efficiency, and customer retention
• Develop standardized operating procedures, unit-level benchmarks, and dashboards that give leadership real-time visibility into performance
• Support new investment diligence with operational assessments, integration plans, and value-creation underwriting

Capital Markets Support

• Partner with the capital markets and investor relations teams to ensure the firm's operating story, track record data, and reporting are accurate, consistent, and diligence-ready
• Support fundraising efforts by representing the firm's operational capabilities in meetings with institutional investors and consultants

What You Bring

• 12+ years of experience, with significant time in senior operations leadership at a private equity, real estate private equity, or alternative investment firm
• A demonstrated track record of building or substantially scaling a PE firm's operating infrastructure, ideally through a transition from private wealth capital to institutional capital
• Direct experience preparing a firm for and navigating institutional operational due diligence
• Deep working knowledge of fund operations, fund administration, LP reporting, and private fund governance
• Experience with multi-site or multi-unit portfolio operations and post-acquisition integration
• Strong financial acumen, including fluency with fund-level and asset-level financials, budgeting, and operating metrics
• A builder's mindset: comfortable creating structure where none exists, then running it with discipline
• Credibility and presence with institutional LPs, auditors, lenders, and senior executives
• Direct, data-driven leadership style with high standards for accountability
• Bachelor's degree required; MBA, CPA, or CAIA preferred
• Experience in automotive services, industrial real estate, healthcare services, or private credit is a plus

Why QC Capital

• A senior leadership seat at a founder-led firm at an inflection point in its growth
• The opportunity to build institutional infrastructure from the ground up and put your stamp on how the firm operates for years to come
• Direct partnership with the CEO and exposure to the full investment lifecycle, from capital raising through acquisition, operations, and exit
• A diversified, operator-led portfolio across real estate, consumer services, healthcare, and private credit
• The chance to help shape the firm's footprint as it evaluates expanding into New York City
• [Compensation: base salary range, annual bonus, and any long-term incentive or carried interest participation]

• QC Capital Group is an equal opportunity employer.

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