Branch Manager I

UMB Personal Banking and Consumer Services offers financial solutions to customers, who value an individualized relationship and advisory experience. For more than a century, we’ve invested in our people as a resource who can help clients achieve their unique financial and lifestyle goals. We embrace our corporate values of honesty and integrity and contribute to UMB’s continued success.

Inside our branches, you’ll find our “driving brand ambassador”, the Branch Manager. The Branch Manager is the frontline leader for the branch team and sets the tone to ensure our branch associates are eager to assist our customers, ensuring they are delivering on our promise of providing unparalleled customer service all while developing our associates and executing UMB’s retail strategy. The Branch Manager is responsible for overseeing all operational aspects of the branch and can assist our customers with teller transactions as well as a performing a variety of other banker functions.

As we shift our focus toward Inspire Action, we encourage and empower associates to be leaders and influencers, going beyond “manager of the branch” and to step into the role of partner to our customers and our associates. If you're hungry to learn and grow in your career, this is a great time to become a Branch Manager at UMB.

How you will spend your time:

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions.

• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations.

• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others.

• Receiving continued education and training empowering you to meet individual sales performance and operational goals.

We’re excited to talk with you if:

• You have a Bachelor’s degree in Business Administration or comparable college and/or business experience

• You have 2 years leadership, associate development or management experience

• You have 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background

• You have NMLS registration or will obtain within 90 days

• You have reliable transportation and ability to work branch hours, including weekends and some evenings

Compensation Range:

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to View email address on us.fitly.work to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.