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Overview "ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service to our WORLD CLASS International Airlines at LAX airport. Responsibilities Maximize airline account revenues and profitability; control the budget for labor costs and allocation. Ensure that airline account operates according to schedule and service level agreements. Oversee the long‑term analysis of manpower needs, groom potential leaders. Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system. Develop and cultivate strong customer relations/retention. Support, hire, train their airline account team; coordinate between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment. Provide hands‑on supervision of the staff and delegate workload. Provide direct customer relations support. Ensure cross‑training of staff members and monitor mandatory training. Administer performance recognition and reward program(s). Carry out disciplinary action and motivational activities when needed. Process promotion, demotion and termination paperwork. Enforce company policies and procedures (including safety, security, and uniform & grooming standards). Preferred Skills and Experience Proven leadership abilities and organizational skills. Familiarity with the aviation industry (or B2B crack): ticketing experience, passenger service experience. PC basics (Outlook, Microsoft Word, PowerPoint, Excel, Adobe PDF, etc.). Excellent interpersonal, coaching and counseling skills. Self‑driven focus on customer and client satisfaction. Ability to excel under pressure of meeting extreme deadlines. Ability to communicate effectively, both verbally and in writing. Experienced in planning a roster and monitoring work schedules. Ability to solve daily problems and make quick decisions within the operation. Ability to work varied hours, and flexible to travel if needed. Essential Requirements Previous airline experience. At least 18 years old, with a high school diploma or GED. English proficiency; other languages may be required. Basic math skills: adding, subtracting, division, and multiplying. Computer literacy. Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70 lbs. Reading & comprehension of reference materials, instructions, policies & procedures. Basic Requirements Valid U.S. work authorization. Professional demeanor and exceptional presentation. Flexible schedule & availability. Background check, fingerprinting required. Drug screen required on day of hire. #J-18808-Ljbffr