Service Desk Technician

Job Description

Job Description

TEKsystems is partnering with a rapidly growing IT consulting company in Northeast Wisconsin to hire two IT Support Specialists (Tier I & Tier II) on a contract-to-hire basis. These roles are perfect for candidates who enjoy a mix of help desk troubleshooting and hands-on field work , offering more variety than a traditional desk-only support position.

You’ll have the opportunity to work with a diverse client base across multiple industries, requiring strong technical skills, adaptability, and a customer-first mindset.

Help Desk Support (60–70%)

• Serve as the first point of contact for client IT issues via phone, email, and ticketing system
• Troubleshoot and resolve Tier I/II issues, including:
  • Active Directory password resets and user management
  • Microsoft 365 (O365) administration
  • Printer, connectivity, and network access issues
  • Workstation and operating system errors (Windows environments)
• Set up and configure new users, laptops, and desktops
• Document all work performed in PSA/ticketing systems
• Escalate more complex issues while maintaining strong client ownership and communication

Field & Installation Work (30–40%)

• Travel to client sites within approximately a 60-mile radius
• Install and configure IT infrastructure, including:
  • Servers, switches, and firewalls (“rack & stack”)
  • TVs, monitors, cameras, and network equipment
• Run and terminate Cat6 cabling through ceilings and walls
• Use power tools (drills, drivers, etc.) for installations
• Assist with office moves, equipment setup, and cable management

• Experience in an MSP environment is highly preferred
• Strong troubleshooting skills across hardware, software, and basic networking
• Familiarity with Active Directory, Microsoft 365, and Windows OS
• Comfortable with hands-on technical work and using tools in the field
• Excellent communication and customer service skills
• Ability to manage multiple tasks in a fast-paced environment
• Positive attitude, reliability, and willingness to learn

Job Type & Location

This is a Contract to Hire position based out of Manitowoc, WI.

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Manitowoc,WI.

This position is anticipated to close on Jun 29, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.