Program Manager I

Box IT Operations PMO Program Manager

Box is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

The IT Operations PMO is intentionally building a more scalable model for how IT delivers work. You will join a team focused on helping IT teams plan, prioritize, and deliver work with greater clarity, confidence, and less friction. This is a hands-on role where you will own assigned projects and workstreams, provide structured project management support, and help maintain the planning, reporting, documentation, and Agile practices that support our broader IT Operations portfolio.

You will work closely with experienced Program Managers and PMO leadership, with opportunities to take on broader program responsibility as your judgment, confidence, and experience grow. You will bring order to complex work, build strong working relationships across technical and business partners, and help teams move forward with visibility and structure. You will arrive with solid project management fundamentals and grow into higher program-level scope, complexity, and stakeholder leadership and learn the evolution of how IT delivers at scale.

You will own assigned projects and workstreams, leading lower-to-mid complexity IT projects from intake through closeout with practical delivery plans covering scope, milestones, dependencies, risks, decisions, and success criteria. You are accountable for the quality of your plans, status, and recommendations, regardless of the tools used to produce them.

You will coordinate across technical and business partners to keep work moving and facilitate project meetings and working sessions that result in clear decisions and next steps.

You will maintain accurate project status and communicate changes early, supporting project intake, planning, and portfolio data quality through Jira, Airtable, Box, and other PMO tools.

You will prepare status reporting, dashboards, and metrics for review by senior PMO team members and help ensure project documentation is complete, current, and proportional to the complexity of the work. You can explain and stand behind every number, risk, and status call in your reporting.

You will help IT Operations teams maintain healthy backlogs and clear work definitions, supporting Kanban practices, flow visibility, retrospectives, and continuous improvement.

You will identify recurring friction, gaps, or manual work in project delivery and suggest practical improvements, using Jira, Airtable, AI tools, and automation to reduce repetitive work and improve visibility.

You will identify risks, dependencies, and delivery concerns early, knowing when to resolve an issue independently, when to consult the PMO, and when a decision belongs with a functional manager or leadership.

You will partner with senior Program Managers on more complex programs and workstreams, building deeper capability in program management, portfolio thinking, Agile practices, and stakeholder leadership.

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

You use AI to accelerate work you already know how to do: drafting, summarizing, analyzing, and automating. You can independently evaluate, correct, and take accountability for anything AI produces.

You have 2 or more years of hands on program management experience with technology, IT, business systems, or cross-functional projects, with demonstrated ability to manage project plans, milestones, dependencies, risks, decisions, and stakeholder communication.

You bring clear, concise written and verbal communication skills, strong meeting facilitation abilities, and the capacity to turn discussion into decisions and action.

You have working knowledge of Agile practices, Scrum, or Kanban, with comfort working with changing priorities while maintaining visibility and structure.

You take ownership of your work without needing constant direction, are comfortable asking for help when context or authority is unclear, and can distinguish between coordinating a problem and owning the problem yourself.

You can independently build and defend a project plan, run a risk and dependency analysis, and make scope, timeline, and escalation recommendations based on your own professional judgment.

You have experience with Jira or a similar project management platform, strong comfort with spreadsheets, dashboards, documentation tools, and collaboration platforms, and willingness to learn new tools and use automation or AI to make routine work more efficient.

You are curious about how systems, processes, and organizations work, receptive to feedback, and interested in growing from strong project execution into broader program ownership over time.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range $94,000 —$94,300 USD