Customer Service Associate (HELE Sand Island | Full-Time)

Customer Service Associate

Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue, is seeking a Customer Service Associate for one of its HELE convenience stores on O'ahu, Honolulu, Hawaii.

Salary Range: $17.15 - $21.15 Hourly $3.00 shift differential eligibility

Work Location: 165 Sand Island Access Rd, Honolulu, HI 96819

The Opportunity: This position is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.

Primary Job Responsibilities

• Consistently provide prompt and courteous customer service
• May be required to assist customers at the gas pump
• Accurately ring up all sales on POS system, comply with all cash handling procedures including other payment types for products sold
• Responsible for all cash and other forms of tender, (e.g. coupons, credit card transactions)
• Comply with company policies and store procedures, including all safety and environmental policies and procedures
• Responsible for receiving, stocking & organizing merchandise
• Assist in maintaining proper inventory levels and shift audits
• Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed
• Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site
• Assist with identifying equipment problems and report as needed
• Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned

Physical Demands

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
• Ability to communicate effectively in English
• Ability to follow safety procedures (e.g. respond to safety alarms, contact 911 for emergencies)
• Frequent reaching overhead, gripping, wrist movements, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
• Frequent squatting and kneeling required for obtaining and/or replenishing items
• Ability to push/pull with arms up to a force of 20 pounds (while utilizing a hand-truck)
• Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance
• Occasionally required to lift up to 50 pounds
• Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs
• Note: There may be exposure to gas fumes and solvents, and occasional noise

Qualifications

To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. Additional qualifications include:

• High School Diploma or GED preferred
• Experience in retail sales and handling cash preferred
• Perform basic math accurately
• Ability to communicate in English (orally and in writing), including proficient telephone communication skills
• Ability to work various shifts as scheduled, and arrive on time
• Ability to work with equipment, tools and materials as required
• Ability to perform essential duties and work in the conditions as described

Benefits

Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service. Employees have seven paid holidays throughout the calendar year.

Par Pacific is an Equal Opportunity Employer Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.