Scale Solutions Account Manager

Scaled Customer Account Manager

As a Scaled Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across DX solutions. In addition, you can expect to be working very closely with the respective sales teams to develop new value propositions, build awareness and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team.

What you will do:

• Account Management: Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Relationship Management: Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Solution Expertise: Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption.
• Customer Health and Forecast Discipline: Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
• Value Realization: Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)
• Growth Identification & Expansion: Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment

What you'll need to succeed:

• A minimum of 5 years' prior customer success, account management, or sales experience from a high-tech (SaaS) company.
• Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
• You have experience developing strategies on assigned accounts to fully leverage technology solutions.
• You have led projects from conception to closure and have experience using internal resources to get things done.
• You know how to build trusted relationships with executive sponsors and end users.
• Experience running a full sales cycle.
• Strong written and verbal communications.
• Bachelor's degree or equivalent practical experience.