Systems Support Engineer II

Job Overview Red River Managed Services seeks a Systems Support Engineer II to provide premium workplace technology services to C‑Suite executives, VIP users, and office staff onsite in Santa Clarita, CA. The role focuses on delivering reliable end‑user experience, device lifecycle management, and technical support across Windows, macOS, iOS, and Android platforms. Responsibilities Provide daily onsite support for C‑Suite executives, VIP users, and office staff, ensuring fast, professional, customer‑focused resolution of issues. Deliver hands‑on Windows and macOS support, including OS troubleshooting, hardware issues, performance problems, and peripheral setups. Manage and support endpoint devices through Intune (Windows/iOS/Android) and JAMF (macOS), including enrollment, compliance, and policy troubleshooting. Perform laptop imaging, rebuilds, and refreshes using SCCM and PXE‑based workflows. Support Exchange Online and Microsoft 365 applications, including Outlook client issues, mailbox access, and user configuration needs. Provide iOS and Android device support, including MDM enrollment, email setup, and basic app support. Handle general end‑user support tasks such as password resets, account lockouts, onboarding/offboarding activities, and profile‑related issues. Troubleshoot and support printers and scanners, including connectivity, driver issues, and device configuration. Document all work in ServiceNow, follow established KBAs/SOPs, and coordinate escalations with backend teams while owning communication and follow‑through. Minimum Qualifications 5+ years of hands‑on IT support experience in a large enterprise environment providing desktop, end‑user, and onsite technical support. Demonstrated experience supporting both Windows and macOS platforms, including hardware troubleshooting, rebuilds, and imaging processes. Intermediate experience with Active Directory and Azure AD, including user management, group membership, MFA issues, and identity‑related troubleshooting. Working knowledge of Microsoft 365 and Exchange Online administration, including mailbox management, permissions, license assignment, profile issues, and service‑related troubleshooting. Practical experience with endpoint management tools, specifically Intune and JAMF. Proven ability to deliver onsite, customer‑facing support for VIP and C‑Suite users with strong communication, professionalism, and urgency. Ability to handle high‑pressure situations and deliver solutions quickly. Experience with ServiceNow or similar enterprise ticketing systems, including SLAs and escalation workflows. U.S. citizenship required. Must successfully pass a background check and drug screening. 100% onsite role at Santa Clarita, CA. Standard schedule Monday‑Friday, 8:00AM – 5:00PM. Preferred Qualifications Exposure to network basics (VLAN, port activation, LAN/Wi‑Fi troubleshooting). Strong understanding of ITIL practices, especially Incident, Request, and Problem Management. Preferred certifications: Microsoft 365 Fundamentals (MS‑900), Microsoft Azure Fundamentals (AZ‑900), CompTIA A+, CompTIA Cloud+, Microsoft 365 Endpoint Administrator Associate (MD‑102). Skills and Abilities Strong proficiency in Windows and macOS operating systems, including system behavior, user profiles, permissions, and configuration fundamentals. Solid knowledge of enterprise endpoint management across Intune and JAMF, including compliance, policy flow, application deployment, and device lifecycle concepts. Working understanding of Microsoft 365 and Exchange Online, including mailbox structures, permissions, licensing concepts, and identity services. Strong grasp of Active Directory and Azure AD identity fundamentals, including authentication flows, MFA logic, group membership models, and access governance. Familiarity with SCCM imaging and deployment principles, including task sequences, PXE boot mechanics, workstation preparation, and provisioning standards. Experience supporting end‑to‑end onboarding and offboarding workflows, including account readiness, access configuration, device preparation, and guiding users through first‑day experience. Strong customer service and empathy, with ability to communicate calmly, respectfully, and professionally with VIP/C‑Suite users and delegated staff. Ability to maintain a clean, organized, and professional work environment, including workstation setup standards and cable management. Skilled in using ServiceNow for case tracking, prioritization, categorization, and adherence to enterprise workflows. Analytical thinking, methodical troubleshooting, root‑cause analysis, effective escalation, and ownership. Excellent interpersonal, written, and verbal communication skills; ability to translate technical concepts into user‑friendly explanations. Collaboration with engineering teams, service delivery managers, security teams, and external vendors, maintaining alignment and accuracy in all communication. Benefits Competitive salary, comprehensive benefits package, and an exceptional work environment. Equal Opportunity Statement Red River is an equal‑opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based on any protected characteristic is wholly inconsistent with our company values and will not be tolerated. #J-18808-Ljbffr 6AM City