Customer Program Management Director [Remote]

Req ID: 137668 
Remote Position: Yes 
Region: Americas 
Country: USA 

Summary

The Director of Customer Program Management within our Connectivity and Cloud Solutions (CCS) segment is a senior-level, high-impact role. Initially operating as a strategic individual contributor, this position is designed for a high-potential leader who will master the operational complexities of the role, establish a strong track record of success, and rapidly grow with Celestica (CLS) to build and lead a dedicated program management team.

In this role, you will orchestrate operations, supply chain readiness, and complex Joint Design Manufacturing (JDM) and Systems Integration programs for some of Celestica’s largest and most advanced cloud infrastructure and enterprise customers. You will establish yourself as a trusted partner to the customer, interfacing directly with senior customer stakeholders and executive teams, while seamlessly bridging the gap  between internal Sales, Business Units, Global Supply Chains, and Site Operations.

This position requires a highly strategic coordinator who can successfully manage and align multiple customers simultaneously for complex, multi-faceted opportunities.

Detailed Description

Detailed Responsibilities

• Trusted Partner & Executive Interface: Establish deep trust and a consultative relationship with customer counterparts. Interface directly with customer teams and executive leadership to align strategic goals with Celestica & operational capabilities.
• Internal Stakeholder Alignment: Act as the critical bridge uniting Sales, Business Units, Global Supply Chain Management (SCM), and Site Operations to ensure flawless cross-functional execution.
• Multi-Customer Coordination: Effectively balance, manage, and coordinate between multiple major customers concurrently when navigating complex, overlapping business opportunities and shared technology platforms.
• JDM & Systems Integration Orchestration: Partner across internal teams to ensure execution of cutting-edge hardware programs—specifically focusing on Networking, Compute, Storage, AI infrastructure, and applicable lifecycle services.
• Bid Management & Proposal Excellence: Actively participate in bid preparation for new business opportunities. Take ownership of aligning internal documentation, engineering inputs, supply chain commitments, and financial alignment for yourself and collaborating team members prior to bid submission.
• Rigorous Action Item (AI) Ownership: Direct the tracking, management, and closure of project Action Items (AIs) for yourself and cross-functional team members. Ensure all internal parties meet deadlines for NPI (New Product Introduction), system testing, and mass-production milestones.
• Leadership Development: Proactively master CLS operations, corporate structures, and account dynamics with the explicit intent to scale the function and transition into a team leadership role in the future.

Knowledge/Skills/Competencies

• Advanced Infrastructure Technology Acumen: Deep understanding of Joint Design Manufacturing (JDM), complex Systems Integration, and hardware architectures spanning Networking, Compute, Storage, AI/ML platforms, and related services.
• Multi-Account Matrix Management: Proven ability to manage multiple high-priority customer programs simultaneously without losing focus on critical deliverables.
• Advanced Project & Bid Governance: Exceptional capability in organizing complex documentation, cost models, and technical requirements into structured, comprehensive bid submissions.
• Execution & Accountability: A relentless focus on detail, tracking, and execution. Proven ability to influence and hold multi-disciplinary teams accountable to tight deadlines without direct reporting authority.
• Leadership Potential: Strong foundational leadership traits with the desire and capability to transition from an individual contributor into a people manager.

Typical Experience

10+ years of progressive experience in program management, manufacturing operations, or supply chain leadership within JDM, Systems Integration, cloud infrastructure, or enterprise hardware industries.

Proven success driving large-scale programs and complex bid processes for Tier-1 technology companies, hyperscalers, or major cloud service providers in an individual contributor or lead matrix capacity. A demonstrable readiness to step into a formal people-leadership role.

Typical Education

Bachelor’s degree in Business Administration (BA), Engineering, Supply Chain Management, or a related field preferred.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. 
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Celestica is an E-Verify employer.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments:  Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.