Commercial Program Manager Americas

Commercial Program Manager, Americas Hybrid | Aurora, IL At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change. Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. In this role, you will serve as a critical connector between regional and global teams, ensuring commercial initiatives, retail execution programs, product launches, and operational priorities are delivered with speed, visibility, and accountability. This is an excellent opportunity for someone who enjoys balancing strategy with hands‑on execution while partnering across sales, marketing, operations, supply chain, and external vendors to bring initiatives to life. Responsibilities Commercial Program Management & Cross-Functional Execution Coordinate execution of key global and regional commercial initiatives across the Americas business Translate global priorities into actionable regional execution plans with clear milestones and accountability Manage project timelines, dependencies, risks, and escalations across multiple concurrent initiatives Drive alignment and communication across Sales, Marketing, Supply Chain, Finance, Customer Service, and Operations teams Lead cross-functional execution cadences, status tracking, and stakeholder follow-through Support launch readiness for product launches, campaigns, retail activations, and strategic initiatives Identify execution gaps, bottlenecks, and operational risks while proactively driving solutions Help establish project management best practices, governance structures, and scalable workflows Retail Execution & In-Store Programs Lead end-to-end coordination of retail display and in-store execution programs across strategic retail accounts Coordinate creative approvals, production timelines, fixture development, logistics, installation, and retailer requirements Partner closely with Trade Marketing and Sales teams to ensure retail readiness and consistent execution Manage external agencies, merchandising partners, display vendors, and installation timelines Support retail expansion initiatives, display refreshes, and launch programs Track project budgets, timelines, and deliverables to ensure operational alignment and on-time delivery Ensure strong brand consistency and quality across retail touchpoints Process Improvement & Organizational Enablement Develop and maintain project documentation, trackers, timelines, and reporting tools Standardize execution workflows and project management practices across teams Support initiatives focused on launch excellence, workflow simplification, and scalable execution Partner with leadership to improve organizational agility and reduce execution complexity More About You 5–7+ years of experience in project management, commercial operations, retail execution, trade marketing, or cross-functional business coordination Proven success managing complex cross-functional projects with multiple stakeholders and competing priorities Strong organizational and project management skills with exceptional attention to detail Experience coordinating initiatives across regional and global teams preferred Strong ability to drive accountability, execution consistency, and follow-through in matrixed organizations Experience supporting retail displays, merchandising, in-store execution, or physical retail activations preferred Strong communication and stakeholder management skills with the ability to influence across functions and leadership levels Proficiency with Microsoft Office and project tracking tools such as Monday.com, Asana, Smartsheet, Jira, or similar platforms Experience in consumer electronics, premium brands, or omnichannel retail environments preferred Proactive, adaptable, and solutions-oriented with a strong sense of ownership and urgency A minimum of 200 Mb/sec download and 10 Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova. What we offer Medical, dental and vision coverage Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match Company paid life/AD&D insurance Company paid Short/Long-Term Disability coverage (STD/LTD) PTO, floating Diversity Day, paid holidays Paid parental bonding leave Employee Assistance Program Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform This role's pay range is between $97 K and $120 K. This role is also commission eligible/bonus eligible. How we work At Sonova, we prioritize the well‑being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. #J-18808-Ljbffr Sonova USA Inc.