Billing and Collections Specialist

Job Description

Job Description

Billing & Collections Specialist — Rental Division

Phoenix, AZ | Full-Time | Non-Exempt

Are you a detail-driven billing professional who thrives in a fast-paced environment and communicates fluently in both English and Spanish? We're looking for a Billing & Collections Specialist to join our Rental team in Phoenix and serve as a key point of contact for our customers throughout the invoicing and collections process.

What You'll Do

Rental Billing & Invoicing

• Generate and distribute accurate rental invoices in line with contract terms and billing schedules
• Submit invoices through customer billing portals (Ariba, Coupa, Taulia, and similar platforms) and ensure timely acceptance
• Monitor portal status for approvals, rejections, and exceptions — and resolve issues quickly
• Review rental agreements and work orders for accuracy before invoicing
• Verify that invoices reflect correct rental rates, equipment, dates, and applicable charges
• Resolve billing discrepancies in coordination with operations and field teams
• Maintain organized billing records with proper account coding

Customer Communication & Purchase Orders

• Serve as the primary billing contact for customers — communicating professionally in both English and Spanish
• Proactively reach out to customers to obtain purchase orders (POs) required before invoicing
• Track and follow up on outstanding or expiring POs to prevent billing delays
• Handle billing inquiries and disputes promptly and with a solutions-first mindset
• Partner with internal operations and account managers to keep customer information current

Reporting & Administrative

• Support month-end close activities including billing reconciliation and invoice aging review
• Maintain organized digital and physical records per company retention policies
• Assist with ad hoc finance and billing projects as needed

What We're Looking For

Required

• 2+ years of billing or invoicing experience
• Bilingual proficiency in English and Spanish — verbal and written (required)
• Strong customer communication skills with a professional, solution-oriented approach
• Experience obtaining and tracking purchase orders from customers
• Proficiency in Microsoft Excel and accounting/ERP software (QuickBooks, NetSuite, or similar)
• High attention to detail with accurate data entry skills
• Ability to juggle multiple priorities and hit deadlines in a high-volume environment

Nice to Have

• Experience with customer-facing billing portals (Ariba, Coupa, Taulia, or similar)
• Background in equipment rental, fleet services, or field services
• Familiarity with rental billing cycles and contract-based invoicing

Compensation & Benefits

Competitive hourly rate based on experience. Full benefits package including medical, dental, and vision coverage, plus paid time off. Details shared upon offer.

This role is based onsite in Phoenix, AZ. We are an equal opportunity employer.

Ready to apply? Submit your resume and we'll be in touch!

You should be proficient in:

• Customer Service
• Project Management
• Language: Spanish
• Generally Accepted Accounting Principles (GAAP)
• Bookkeeping
• Accounts Receivable (AR)
• ERP & MRP Systems
• High School / GED
• Excellent Communication Skills
• Basic Computer Skills
• Microsoft Excel

Machines & technologies you'll use:

• ERP Software