B2B Collections Representative

B2B Collections Representative

LHH Recruitment is partnering with a company near North Phoenix who is looking to add a collections specialist to their team. This role is fully onsite, Monday-Friday 8am-5pm. The starting salary is between $60,000-$65,000 DOE.

This is an opportunity for a professional who has experience managing commercial collections, reducing aging balances, and navigating the lien process when necessary. The ideal candidate will have strong business-to-business collections experience, excellent negotiation skills, and the ability to maintain positive customer relationships while ensuring timely payment of outstanding balances.

Responsibilities

• Manage a portfolio of commercial customer accounts and oversee collection efforts on past-due balances
• Contact customers regarding outstanding invoices through phone, email, and written correspondence
• Review aging reports and prioritize collection activities to improve cash flow and reduce delinquency
• Research and resolve billing discrepancies, payment issues, and customer disputes
• Prepare preliminary lien notices and assist with lien filings when necessary to protect company interests
• Track lien deadlines and maintain accurate documentation related to collections and lien activity
• Work closely with customers, project managers, sales teams, and internal departments to resolve account concerns
• Reconcile customer accounts and ensure payments are applied accurately
• Review accounts for credit holds and recommend appropriate actions
• Maintain detailed records of collection activity within the ERP system
• Support month-end reporting and accounts receivable functions

Qualifications

• 3+ years of recent B2B collections experience
• Experience handling lien notices, lien waivers, mechanic's liens, or construction-related collections strongly preferred
• Strong understanding of accounts receivable processes, aging reports, and account reconciliations
• Ability to confidently communicate with customers regarding outstanding balances and payment arrangements
• Advanced Microsoft Excel skills
• ERP system experience preferred
• Excellent organizational skills and attention to detail
• Professional, persistent, and customer-service-oriented approach to collections