Warehouse Operations Manager

Site ManagerConvelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.Your Role:As Site Manager, you will have full responsibility for the operational performance and financial results of our site, encompassing storage performance, fine art handling operations, packing operations, and truck scheduling operations. You will own the site P&L and be accountable for delivering high standards of care, security, efficiency, and profitability across all activities.The site target opening is during 2026 so you will also have a critical role setting up the site from the ground up.This is a hands-on leadership role, combining people management, operational oversight, technical expertise, and continuous improvement.What you'll do:Storage & Site Operations- Oversee the day-to-day performance of the storage facility, ensuring artworks are stored safely, securely, and in optimal conditions.- Manage inbound and outbound movements of artworks, maintaining accurate records and full traceability through the Warehouse / Inventory Management System (WMS / IMS).- Ensure inventory accuracy at all times through robust control processes, regular reconciliations, and continuous improvement of WMS usage.- Ensure storage layouts, rack organization, and handling workflows maximize efficiency while maintaining the highest standards of care.- Supervise loading and unloading activities, including the safe handling of heavy, oversized, or high-value items.- Guarantee the physical security and preservation of artworks while on site and during transport.Fine Art Handling & Packing Operations- Oversee all fine art handling and packing operations across the site.- Ensure artworks are packed using appropriate methods (including wooden crating and alternative packing solutions) in a manner that is safe, efficient, and timely.- Act as the technical authority on packing standards, materials selection, and handling methodologies for fragile, complex, or high-value artworks.- Ensure packing operations meet client, insurance, and international transport requirements.Truck Scheduling & Transport Operations- Oversee the scheduling and daily utilization of a fleet of 3–5 trucks and their drivers.- Optimize routes, schedules, and resource allocation to ensure efficient collections and deliveries across the region.- Balance warehouse and on-the-road resource needs to meet service levels and delivery timelines.- Coordinate closely with drivers, technicians, and operations teams to resolve scheduling conflicts or last-minute changes.Leadership & Team Management- Recruit, manage, motivate, and develop warehouse staff, drivers, and technical teams, target organization to build progressively is ~12 people.- Ensure effective workforce planning across storage, packing, and transport operations.- Maintain clear and consistent communication with teams, sharing company updates, processes, and operational priorities.- Drive training and skills development, ensuring high technical standards and a strong culture of safety and accountability.Client Interface & Service Quality- Act as a key on-site point of contact for clients.- Ensure strong experience of all clients physically at the warehouse (e.g., condition reporting, storage visits, photography sessions, prospect warehouse tours).Process Improvement & Continuous Development- Identify and implement improvements in storage layouts, packing workflows, handling methodologies, transport planning, and any other factor that can ultimately contribute to the performance of the site.- Contribute to the development of operational tools, standards, and performance metrics.- Promote a culture of safety, precision, accountability, and continuous improvement across the site.Your profile:- Minimum 5 years' experience in warehouse, logistics, or operations management, ideally within fine art or high-value goods logistics.- Proven experience managing teams and supervising managers or team leads.- Strong technical expertise in fine art handling, packing, crating, and installation.- Solid understanding of warehouse operations, inventory accuracy, and WMS / IMS tools.- Strong organizational skills with a high level of attention to detail and operational rigor.- Client-oriented mindset with experience in high-expectation service environments.- Hands-on, solution-oriented approach with strong problem-solving skills.What we offer:- An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry.- A supportive and dynamic work environment, where your ideas and initiatives are valued.- Competitive salary package commensurate with experience and expertise in art logistics customs clearance.- Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.The hiring process:- First call with our Talent Acquisition Specialist, Louis- Interview with US General Manager, Julien- Interview with cofounders$90,000 - $125,000 a yearEqual Employment Opportunity employerConvelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions. Convelio