Clinical Department Administrator (Otolaryngology)

We are seeking a Clinical Department Administrator in the Department of Otolaryngology - Head and Neck Surgery. This department provides a comprehensive clinical practice encompassing multiple clinical divisions representing the full spectrum of otolaryngology subspecialties. The Administrator partners closely with departmental leadership to support the clinical, academic, and research missions within a complex academic medical center environment and across affiliated hospitals and clinical practice sites. The Administrator reports directly to the Department Director (Department Chair) and collaborates with senior executive leadership within the School of Medicine and Johns Hopkins Health System. The role provides direct supervision of Assistant Administrators and other operational leaders and maintains indirect oversight of all non‑physician personnel within the department. The Clinical Department Administrator is responsible for collaborating with the department director and others for the strategy, oversight, and implementation of the day‑to‑day operations of a clinical department, except for those policies, practices, and activities that directly involve professional medical judgment. The Administrator plans, directs, monitors, coordinates, controls, and evaluates the operations of the department’s clinical, academic, and research programs and activities. The Administrator develops, recommends, and implements the department’s operational plan and assists the department in determining its immediate and long‑term strategic plan. The Administrator maintains liaison with all levels of administration of the School of Medicine and the affiliated entities utilized by the department’s faculty. Specific Duties & Responsibilities Financial Management and Analytics Oversee financial operations and analytics for the department. Develop a financial model which is reviewed and updated annually. Create a transparent budget plan. Develop a financial reporting plan for all faculty and non‑faculty clinicians. Manage the long‑range financial development and management of the department. Determine the allocation of resources to practice development, fringe benefits, and current income for practice members. Oversee the development of analytics‑driven operations. Operations Management Ensure the provision of quality health care services by acquisition, utilization, and organization of resources (human, financial, and physical). Develop improved management techniques and practices. Oversee and be accountable for clinical operations. Provide direction to supervisory personnel in establishing department philosophy and objectives related to staffing and performance standards, policies and procedures, and compliance with government regulations. Provide oversight to the department’s professional fee billing unit and assist physician directors in managing staff in the clinical areas. Responsible for space management. Manage communication that informs staff of organizational policies and major decisions. Handle client complaints such as services and billing, and refer problems to appropriate personnel. Oversee quality improvement and patient satisfaction. Ensure adequate communication within the organization, department, and to necessary stakeholders. Be accountable for departmental and organizational projects in concert with internal and external stakeholders. Resolve administrative problems and keep lines of communication open with staff to ensure high employee morale and a professional, positive practice atmosphere. Ensure compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitor operations, programs, and physical properties. Program Planning/Expansion Participate in charting and implementing the department’s mission in response to the changing needs of the internal and external environments. Recommend, develop, and update strategic long‑term plans for the development of the department which support the organization’s philosophy and goals and present them to leadership for approval. Participate in the planning of fee‑setting and organizational policy on non‑medical issues. Ensure adequate information systems development and management. Supervise review and selection of new facility locations; devise, approve, and monitor related contracts. Work closely with others to identify, explore, negotiate, approve, and procure other practice building opportunities. Human Resources Oversee workforce issues for faculty and staff. Oversee appointment and salary package development for faculty. Partner with SOM, JHU and JHHS HR and collaborate with departmental HR practitioners. Support the systems needed for recruitment, development, evaluation, and retention of clinical and non‑clinical personnel. Approve faculty and staff positions in accordance with strategic vision. Advisory/Leadership Devise reports and policy statements, present them to the Director, implement and monitor approved policies and practices. Act in an advisory capacity to Director on non‑medical issues. Inform the Director of current trends, problems and activities to facilitate policy making. Other duties as assigned. Operational Scale and Complexity Oversight of approximately 177 staff members across clinical, administrative, and research functions. Management and oversight of an annual departmental operating budget of approximately $50M. Coordination of operational activities across multiple clinical sites and hospital partners. Financial and Administrative Leadership Oversight of the department’s professional fee billing office and key revenue cycle processes. Financial planning, reporting, and analytics to support departmental leadership decision‑making. Collaboration with financial, legal, and administrative partners on operational initiatives and contractual matters. Faculty and Organizational Infrastructure Supports the department’s academic mission through the development and maintenance of faculty management information and reporting systems, ensuring effective tracking and reporting of faculty activities, resources, and performance metrics. Strategic Partnerships and Community Engagement Works with the Director on interactions with affiliated hospitals, external health organizations, government entities, and third‑party payers. Supports initiatives that strengthen the department’s relationships within the broader health care community and enhance patient access, satisfaction, and service delivery. Strategic and Facilities Planning Provides input on evaluation and planning of new clinical locations. Oversight of facility planning, renovations, and related contractual activities. Provides input on identification and development of practice expansion opportunities. Minimum Qualifications Bachelor’s Degree in Finance, Accounting, Business, Health Care Administration or related field. Ten years of progressively responsible professional‑level administrative and financial experience related to monetary or non‑monetary resources of a clinical department, including financial management experience (e.g., planning, directing, monitoring, organizing, and controlling monetary and non‑monetary resources). Supervisory experience. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications MBA, MHA, MPH or other related field strongly preferred. Knowledge of the Department of Otolaryngology‑Head and Neck Surgery at Johns Hopkins and its history and mission. Job Details Classified Title: Administrator – Clinical Role/Level/Range: L/05/LH Starting Salary Range: $127,300 – $223,000 Annually (target $175,000; commensurate with experience) Employee group: Full Time Schedule: Monday – Friday, 8:00 am – 5:30 pm FLSA Status: Exempt Location: School of Medicine Campus Department name: SOM Oto General Administration Personnel area: School of Medicine #J-18808-Ljbffr