Director of Gaming Operations

Job Description

Job Description

JOB SUMMARY: Responsible for overall administration of all operations and functions of the Slot and Table Games Department, in alignment with the goals and objectives of the Casino, and in full accordance with all operational policies and procedures, as well as regulatory policies and procedures. The Director of Gaming Operations is empowered to make discretionary decisions regarding the operation of Class III and Class II gaming activities concerning the Slot Department. The Director of Gaming Operations is responsible for overseeing all Table Games and ensuring that all table games activities are performed accurately and efficiently, in accordance with all applicable Tribal and federal laws; regulations of the Gaming Commission and established Casino policies, procedures and controls. The Interim director of Gaming Operations is empowered to make discretionary decisions regarding the operation of Class III gaming activities in the Blackjack Department.

ESSENTIAL Duties: Include but are not limited to:

• Formulates and administers department policies and activities, and develops both short and long term goals and objectives for both the Slot and Table Games Department, in alignment with those of the casino.
• Performs analyses of activities, costs, operations, and forecast data to determine department and organizational progress toward stated goals and objectives.
• Confers with General Manager to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.
• Monitors all financial activities, which relate to the table Games Department to ensure that all applicable laws, rules, regulations and controls of the Casino, the federal Commissions, and the Gaming Commission are enforced throughout the property.
• Reviews, approves or denies recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, train, develop, reward or discipline all employees in the department, as necessary. Oversees the maintaining of appropriate staffing levels.
• Oversees the coordination of video slot machine moves with the Video Supervisor, Video Repair Supervisor and the Network Administrator.
• Knowledge of tribal, local, state and federal gaming laws dealing with Indian Gaming and attendant regulations as well as the Casino’s internal controls, policies and procedures.
• Responsible for maintaining the highest level of confidentiality, professionalism and ethical business conduct as manager of the organization.
• Responsible for maintaining a regular attendance record.
• Must have a strong working knowledge and understanding of the State Compact, MICS, and Tribal Gaming Ordinance.
• Works closely with the General Manager and Gaming Commission to ensure that the highest level of compliance is met on Gaming Regulations and NIGC.
• Ensures management of department fosters and encourages positive interaction between employees, management and customers.
• Be accountable for and fully utilize EDGE, our guest experience program, with each guest interaction.
• Keep pace with completing internal EDGE observations, including coaching employees and data entry of weekly snapshots.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Caries out supervisory responsibilities in accordance with organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training supervisory level employees, recommending discharge, planning, assisting, and direction work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must pass initial drug screening, background investigation, random drug tests and credit check.

This position is responsible for compliance with the Casino’s internal control policy and procedure as it relates to the positions stated job description.

Special Qualifications:

Must possess excellent communication and organizational and analytical skills. Must be extremely numbers-oriented and computer –literate. Strong organizational and communication skills required. Strong organizational and communication skills required.

Language Skills:

Ability to read and interpret documents, such as financial reports, legal documents, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and response to questions from groups of managers, clients, customers, media and the general public..

Mathematical Skills:

Ability to add, subtract, multiply, and divide in a all units of measure, using whole numbers, common fractions, and decimals and work with mathematical concepts such as probability and statistical inference. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions furnished in written, oral, diagram, or schedule form and deals with several abstract and concrete variables. Ability to maintain visual attention and mental concentration needed to perform assigned duties in highly disruptive conditions. Must be detail orientated and posses organizational skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the Employee is regularly required to talk, hear. The Employee frequently is required to stand for extended periods in one position. Employee is required to sit/stand and use hands and finger coordination, handle, or feel objects with continuous wrist, hand, arm and finger motion and dexterity. The Employee is required to reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The Employee is continuously subject to the effects of a smoke-filled environment and must be able to tolerate this environment when on the Casino floor. While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. When on the casino floor, the noise increases to loud.