Associate Manager Full-time

Job Description Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale. As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. Key Responsibilities Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture. Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner. Take pride in work and strive for excellence. Take responsibility for performance and complete all assigned tasks and meet deadlines. Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development. Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team. Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team. Demonstrate ethical conduct when completing job duties. Promote the organization’s business goals and adapt flexibly to change. Ability to remain calm and deescalate situations. Collaborate effectively with team. Manage personal timecards to ensure payroll accuracy. Maintain Tumi University Training. Adhere to all company policies and procedures. Ensure the store follows the visual guidelines and directives. Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience. Qualifications Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment. Value a collaborative environment and have an openness to feedback. The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties. Have strong sales and client experience, preferably in the luxury market. Can demonstrate proven success in meeting sales goals and achieving KPI’s. Flexible availability to work nights, weekends, mornings, and holidays as needed. Have a strong sense of integrity and an ability to lead by example. Have strong time management skills. Associate Benefits Career pathing Work-life balance Training Paid time off Pet Insurance Tuition Reimbursement Employee Discount Employee Assistance Program (EAP) Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits. Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors. Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation. #J-18808-Ljbffr