IT Operations Technician

Job Details

Division: Nucor Business Technology

Location: Sheridan AR United States

Other Available Locations: N/A

Welcome to Nucor where our unique culture sets us apart. Joining Nucor means becoming part of North Americas largest steel and steel products manufacturer offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continents largest recycler. Our vibrant culture built on personal connections and teamwork empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety efficiency and meaningful personal connections define every day enriching both our teammates and the communities we serve.

Nucor supports its teammates with top-tier benefits like Medical Dental Vision and Disability Insurance 401K and Roth accounts Profit sharing Pay-for-performance bonuses Paid parental leave Tuition reimbursement Stock program Scholarships and more.

Basic Job Functions:

Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician . This position is responsible for configuring operating and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. The IT Operations Technician will provide technical support to Nucor Insulated Panel Group as required. Installing configuring testing and supporting various business applications and infrastructure hardware (networking computers camera systems wireless hand-held devices etc.).

This position will be onsite located at our Nucor Insulated Panel Group division in Sheridan AR.

This role plays a key part in accelerating ourAI and automation roadmapincluding the design and implementation of agentic systems that reduce manual effort and improve workflow efficiency. This position will require a partnership with business stakeholders to translate real operational challenges into scalable AIpowered solutions.

Candidates must be legally authorized to work in the US (Nucor Business Technology (NBT) will not sponsor the need for a visa now or in the future). Due to federal security requirements applicable to this role only U.S. citizens and lawful permanent residents are eligible for consideration.

Safety is the most important part of all jobs within Nucor; therefore candidates must be able to demonstrate the ability to initiate lead and uphold safety policies practices procedures and housekeeping standards at all times.

Responsibilities include but are not limited to:

• Provide technical support to employees using phone email chat and the ticketing system; provide in-person support to onsite employees and remote support to other locations
• Order configure and deploy new equipment and manage used inventory
• Assist in the implementation/installation maintenance/troubleshooting and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops phones servers access control systems and network devices
• Create and support user account and group membership setups
• Support project work as assigned
• Create and maintain documentation regarding incidents projects and inventory
• Work a rotational on-call IT support schedule to include evenings and weekends asassigned
• Must obtain AZ-900 Certification MD-102 and AZ-104 Certification within the first year

Minimum Qualifications:

• 1-year technical experience supporting users with hardware software administration and IT customer support as defined in the responsibilities
• IT related associate degree or 2 years of equivalent recent experience

Preferred Qualifications:

• Experience installing configuring and troubleshooting MS Windows Office Outlook and other basic Windows applications
• Experience troubleshooting networking equipment Conference rooms audio/visual and access control systems/cameras/badges
• Experience with workstation imaging software and an MDM solution such as Microsoft Intune
• Experience in a heavy industrial setting
• SAS Platform experience
• Microsoft PowerShell Experience
• Cloud Management Experience
• Microsoft ADO Experience
• Experience working in a Scrum project management framework

Nucor is an Equal OpportunityEmployer and a drug-free workplace

Required Experience:

IC