Customer Support Representative

Job Description

Job Description

About the Role

At LoadUp, we're not just solving problems — we're supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady, reliable voice ensuring every customer interaction is handled with care, urgency, and professionalism. This is a full-time role.

Responsibilities

• Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy

• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset

• Monitor and manage real-time order status to ensure a seamless service experience from start to finish

• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support

• Accurately document all interactions in our systems to maintain clear and organized customer records

• Identify and report recurring issues or trends to help improve customer experience and internal processes

• Uphold LoadUp's brand values in every customer interaction

• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment

What You'll Bring

• A solutions-first mindset with a passion for great service, paired with strong communication, organization, and time-management skills

• A great listener who brings empathy and efficiency to every conversation, with a team-first attitude in a feedback-rich culture

• Tech-comfortable and coachable, with familiarity with computer systems and a willingness to learn new platforms

• Energized by fast-paced days and ready to adapt on the fly

• High school diploma or GED required; college experience is a plus

• Openness to evening and weekend availability

Benefits

• Competitive compensation

• Health & wellness coverage

• Generous paid time off

• 401(k) with 5% company match

• Monthly lifestyle stipends, employee recognition programs, and referral bonuses

About LoadUp

LoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time, upfront pricing and dependable local pros, LoadUp is now one of the largest platforms of its kind in the country — named to Inc.'s 5000 Fastest-Growing Companies list and certified as a Great Place to Work® since 2019.

Location

Onsite | Alpharetta, GA (Metro Atlanta)