Customer Support Representative

Senior Manager, Enterprise Talent Services @ Motion Recruitment Our client, a major risk/analytics company, is actively looking for a Customer Support Representative to join their team in Alpharetta, GA! *** This begins as a 6 month contract, with an opportunity to extend or convert to FT *** Major Job Duties and Responsibilities Investigate and resolve disputes within required SLAs Respond consumer inquiries or notify them of dispute investigation results Refer unresolved consumer grievances to designated departments for further investigation Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Education/Experience High School Diploma or GED (Typically required) Entry level 2 years customer service related experience required Skills Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required) Ability to work independently and manage one’s time (Required) Ability to accurately document and record customer/client information (Required) Previous experience with computer applications, such as MS Outlook or data entry software (Typically required) Seniority level Associate Employment type Contract Job function Customer Service Industries Administrative and Support Services #J-18808-Ljbffr