(USA) Store Manager - Supercenter

Position Summary Develops communicates and leverages a strategic vision aligned with company market and local plans and tactics to direct the management team and hourly associates in facility operations merchandising and company direction. Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates and recruiting challenges in an experienced highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition and belonging mindset in the workplace across multiple levels of the organization. Upholds the company’s Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging necessary resources for complex time‑sensitive requests, reviewing company policies and procedures, teaching and driving consistency in responsiveness and resolution across managerial levels within the facility, and providing resolution for associates, including proactively seeking out associate comments and concerns by meeting with associates in their work areas. Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues effectively, navigating an environment with challenging compliance requirements and high levels of necessary controls, developing and maintaining relationships with federal, state and local officials, holding hourly associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives. Initiates, directs and participates in community outreach programs in a high‑visibility and potentially high‑profile dynamic environment with the possibility of significant media attention requiring ongoing engagement and a high interface with the community and corporate by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community and media as the representative for the company, presenting the company’s perspective to various external organizations following the company’s media guidelines, navigating organizational resources and barriers to autonomously and effectively respond to challenging media requests and championing company‑sponsored programs, events and sustainability efforts to associates, customers and the local community in order to emphasize the facility as part of the community. Drives the financial performance of the facility by ensuring that sales and profit goals are achieved and maintaining a strategic, holistic and analytical business perspective. Anticipates and accounts for key performance indicators, executes process improvements and productivity tools, leads the management team in controlling expenses to ensure they are indexed to sales, interfaces with market teams to drive margins and increase sales, develops and implements plans to correct any deficiencies in financial performance, oversees the creation of budgets and leads the analysis of economic trends and community needs for budget forecasting. Models enforcement and guidance to hourly associates and managers within a highly challenging labor environment, for example significant recruitment and engagement issues, high turnover, proper customer service approaches and techniques to ensure customer needs, complaints and issues are successfully resolved within company guidelines and standards. Drives sales in the facility by accounting for multiple dynamic indicators such as external environment, merchandising, customer and associate‑based replenishment sales windows, ensuring effective merchandise presentationincluding accurate and competitive pricing, proper labeling, in‑stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures, creating an engaging European environment within the Academy Store that fosters a high‑performance culture. Integrates and includes Academy associates in leadership and store meetings and activities that support associate engagement throughout the overall facility, engaging the trainees during their store assignment, providing job shadowing opportunities, acting as a culture champion, engaging customers within the Academy training format and maintaining a high level of customer service within the facility, serving as a visible operations champion in the Academy program. Welcomes and introduces new trainee groups and speaks on relevant business experience, acting as an Academy advocate across the supported markets and participating in talent planning and succession planning within the supported markets. Provides overall direction by analyzing business objectives and customer needs, developing communication, building support for and implementing business strategies, plans and practices, analyzing costs and forecasts, incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment, demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship workforce development and succession planning, and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or non‑compliance, and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in developing, executing and evaluating appropriate business plans and initiatives, and supporting associate efforts in these areas. Respects the individual by building high‑performing teams, embracing differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, and creating opportunities for all associates to thrive and perform. Collaborates to build strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments. Acting with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster a culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around, creating a sense of belonging, eliminating waste, participating in local giving. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent. Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where and when customers shop, and applies the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balances short and long‑term priorities, and considers customers, fellow associates, shareholders, suppliers, business partners and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change. At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) Complex Structure (based on external factors that create challenges) Minimum Qualifications Bachelor’s Degree and 2 years of general management experience, including financial accountability and 4 years’ experience supervising at least 50 non‑exempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years of general management experience, including financial accountability and 4 years’ experience supervising at least 50 non‑exempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination. For facilities that sell firearms, the position requires successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state‑specific requirements, the position may require a current state‑issued Certificate of Eligibility. Effective January 26, 2019 – associates will be required to successfully complete all job‑required trainings and assessments. Preferred Qualifications Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Experience as a Store Manager in a low complexity store OR 1 year experience as a Store Manager in a medium complexity store OR 2 years experience as a Store Manager in a high‑volume retail store, running a fresh or dry grocery area. Primary Location 7625 DOERING DR, FLORENCE, KY 41042-4211, United States of America Benefits you’ll enjoy Discount Card – 10% off most regular‑priced items and fresh produce in‑store and on select items at Walmart.com, eligible after 90 days of employment. Live Better U – 100% covered. Earn a degree or in‑demand skills certificates with no debt; Walmart covers 100% of tuition, books, and fees. Live Better U offers 60+ programs. Medical, dental, vision and wellness programs for you and your family. Access to mental health resources and assistance programs for life’s challenges. Training, leadership programs and clear paths to advance. Salary Range The annual salary range for this position is $110,000.00 - $170,000.00. #J-18808-Ljbffr Walmart