Client Services Associate

Stack’s Bowers Galleries conducts live, Internet and specialized auctions of rare U.S. and world coins and currency and ancient coins, as well as direct sales through retail and wholesale channels. Stack’s Bowers Galleries is dedicated to fulfilling the total buying and selling needs of the numismatic community. Our nine-decade legacy of achieving dynamic results and record-breaking prices guides our unwavering commitment to serve novice and expert collectors and enthusiasts, as well as industry professionals. Through our unparalleled list of services, incomparable customer support, and industry leading technology, Stack’s Bowers Galleries provides every client the opportunity to achieve their numismatic goals through live and Internet auctions, retail and wholesale buying and selling, financial backing, and numismatic expertise. Category Client Services Description Are you a people person who loves solving problems, helping others, and staying organized in a fast-paced environment? We’re looking for a Client Services Associate to join our growing team and be the friendly, helpful voice of our company. This is a great role for someone who’s detail-oriented, eager to learn, and enjoys variety in their day. No two days are exactly the same—and you’ll be at the heart of keeping our clients happy and operations running smoothly. Answer and route incoming calls (50–200/day), providing clear, friendly help with account and order related inquiries, and booking appointments. Respond to emails and in-person inquiries with empathy and professionalism. Keep calendars and conference room schedules up to date. Process and send documents, mailings, and office supply orders. Help with packaging and shipping items—and checking that deliveries arrive on time. Support the office team with various admin tasks (filing, organizing, logging requests, formatting documents). Help customers understand our services, products, and promotions. Track and follow up on customer questions, concerns, or complaints. Represent the company at trade shows when needed. Essential functions will be performed in the Corporate Headquarters secondary building but will also extend into all public areas of the building including but not limited to the copy room, various conference rooms, break room, library, studio, shipping room and supply rooms. In addition to the secondary corporate headquarters building, some job duties will be performed in a primary building within the same property. Strong communicator and active listener Friendly, professional, and approachable demeanor Comfortable with Microsoft Office (Outlook, Word & Excel) Organized and self-motivated 1–2 years of customer service experience preferred Previous sales experience helpful but not necessary Health, vision, dental, and life insurance 401(k) with company match Paid vacation & holidays Flexible spending and health savings accounts Employee Assistance Program Room to grow, learn, and make a real impact You’ll join a collaborative and supportive team in a company that values great service, teamwork, and attention to detail. Whether you’re verifying precious metal compositions or organizing the vault, your work matters and is seen. Equal Opportunity Employer. Candidates must be authorized to work in U.S. Thorough background check. This is a full-time position. No recruiters. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr