Field Service Technician

Field Service TechnicianLocation: Kansas City, MOReports to: Field Service ManagerThe Company: Hitachi Global Air PowerAt Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed.Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence.Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries.At Hitachi Air Centers, our mission is summarized in these three basic statements:Provide consultive design and equipment selection support to ensure our customers' systems are reliable and efficientProvide best in class field service and customer service support to those who rely on us every day to keep production up and runningProvide the above at a competitive priceSummary of the position:Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.Duties and responsibilities:Performs any needed service on all Sullair rotary products without supervisionTravel to field jobsites for troubleshooting, and service of Sullair and competitive rotary productsFollow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)On call as scheduled for after-hours customer supportFollow all Environmental Health and Safety policies and proceduresCommunicate distributor feedback to Sullair management as Voice of CustomerDrive field concerns to closure in a timely mannerSupport goal of service within the Service Department of 95%Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customersPerform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customerDedicated to completion of responsibilitiesMust be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 yearsMust be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneelingEmployees will use company provided equipment and will be required to travel to attend company provided trainingEmployees are required to have their own tools to perform their job dutiesOperate a company vehicle safely and in compliance with all traffic laws and HGAP policiesRole includes occasional overnight travel as dictated by business requirements.Education:High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)Associate degree a plusTechnical Trade School a plusTraining Requirements:The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program.Sullair "Certified Technician"OnlineOil Flooded BasicsStationary ControllersIntroduction to Control SystemOil SamplingIntroduction to electrical basicsIn PersonOil Flooded stationaryElectrical fundamentalsSullairOnlinePiping / instrumentation diagramsIntroduction to VSDCommunication and sequencingIn PersonMicroprocessor and controlsVariable speed drivesRefrigeration / EPA certifiedCompressed air challenge – Level 1Professional experience:2-3 years of air compressor commissioning and maintenance experienceExperience with rotary screw Oil Free Compressors a plusDemonstrated success in technical aptitudes of compressed air systemsExperience with industrial product manufacturing and processesStrong verbal and written communication skillsMust be able to engage and communicate effectively with all levels of the organizationStrong grasp of Microsoft office requiredAbility to read and understand schematicsAbility to work independently or on a teamKey behaviors:On time to all meetings / appointments / and scheduled engagementsDisciplined and reliable work habitsDedicated to completion of responsibilities and work safetyWilling to accept responsibilities within a team environmentDirect reports:N/AThe successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.