Field Service Technician

Field Service Engineer / Service TechnicianThe Field Service Engineer / Service Technician provides a strategic job at Salvagnini America. The position is responsible for providing on-site troubleshooting and repair of the equipment, customer support and training on state-of-the-art products from stand-alone machines to highly flexible automated systems at our various customer facilities.Essential Duties and ResponsibilitiesThis position reports directly to the department manager, and includes the duties of troubleshooting and repair, customer training on the equipment, and on-site modifications to equipment.Submission of clear, and detailed, reports documenting the work performed, open points, and closed points in a timely manner.Professional appearance and good customer feedback is critical. Adherence to SOP's and implementation of new procedures.QualificationsMechanical devices - such as conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc.Electrical devices - such as PLC's, Communication Systems, Servo Motors and Controllers.PC communications - serial and parallel communication, Ethernet, static/dynamic addressing.A 2-year degree in mechanical or electrical technology/or equivalent work experience in the field. Military experience or practical work experience in a similar field will be considered.An excellent listener and can also be assertive, persistent, and persuasive.Strong interpersonal and written/verbal communication skills.Ability to thrive in a high-energy and fast-paced work environment.Adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on.Strong organizational skills and follow through.Fluent in PC use as a development and communications tool. MS Office/Excel/Word skills required.Other duties may be assigned.TravelFrequent US and occasional international travel will be required, up to 75%, including occasional weekends. You must possess or be able to obtain a valid passport. The individual must possess a valid driver's license, pass a motor vehicle record check and have the unrestricted ability to obtain rental vehicles.Physical RequirementsCandidate must have the ability to lift 75 lbs. without restrictions. Walking distances, transporting tools through the Customer's location is required. Climbing steps and ladders, working in areas offering tight access is frequently required.Salvagnini America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.