FIELD SERVICE TECHNICIAN

Smith & Loveless is united under one cause: "Protecting Water. Protecting People." We are seeking a Field Service Technician to partner with our experienced field services team in this environmentally focused industry.


A Field Service Technician at Smith and Loveless operates autonomously, utilizing all the mechanical and electrical resources and support provided by the company. In addition to the factory's support, their previous technical knowledge and experience will become essential to help troubleshoot and resolve our client's needs. The work will be centered around wastewater and pumping systems, onsite at the client's location.

Benefits & Perks

• 401(k) Retirement Plan with automatic enrollment + employee-directed investment options
• Discretionary 401(k) Match based on performance (100% vested after 3 years)
• Annual Profit-Sharing Bonus
• 100% Employer-Paid Benefits including life insurance & disability coverage
• Paid Time Off - 10 Paid Holidays; 2 weeks paid Vacation; 6 Paid Sick/Personal Days annually
• Insurance & Financial Benefits - Medical Plans (PPO & High-Deductible options); Dental Insurance with preventative care covered at 100%; Short-Term & Long-Term Disability Coverage; Group Life & AD&D Insurance (company-paid)
• Additional Benefits - Flexible Spending Account (FSA); Health Savings Account (HSA) (for HDHP participants); Voluntary Life & AD&D Coverage for employees and dependents

Job duties

• Start up and troubleshoot S&L equipment in the field.
• Communicate with various customer/site personnel and S&L Engineering, Field Service, Warranty, and Sales personnel during the start-up and troubleshooting.
• Train customer personnel in the operation and maintenance of their S&L equipment.
• Prepare detailed field reports describing equipment problems or issues relevant to S&L equipment operation and design.
• Complete expense reports and start up reports in a timely fashion.
• Act as a general technical resource on S&L equipment for internal S&L departments and outside customers.
• Answer customer's correspondence regarding equipment issues.
• Assist other Field Service Engineers as necessary for start-up and troubleshooting.
• Assist with training new field service engineers in the field.
• Ensure that start-ups are complete within the allowed cost and that warranty and back charges are minimized.
• Keep office area, storage area, and vehicles neat and clean.
• Other duties as assigned by Customer Service Manager.
• Keep work area neat and clean.

Skills/Requirements

• High school graduate or GED. Some college or technical school preferred.
• 2 - 4 years' experience in equipment servicing and troubleshooting.
• Working knowledge of pumping equipment, water treatment equipment, and controls preferred.
• Mechanical experience with tools and assembly piping, gaskets, and gears preferred.
• Electrical experience in relay logic, PLCs high voltage, and schematics preferred. Coding skills for PLC's and control panels a PLUS.
• Good oral and written communication.
• Strong analytical and problem-solving ability.
• Good customer service skills with accuracy and follow through.
• Able to read and understand blueprints and wiring diagrams.
• Excellent troubleshooting skills (electrical & mechanical) with ability to work independently.
• Must have valid driver's license and U.S. passport (or ability to possess a passport)

Physical requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Required to sit, stand and walk.
• Use hands to finger, hand or feel objects, tools or controls.
• Frequent stooping, bending, pulling and pushing.
• Reach with hands and arms.
• Required to talk and hear consistently.
• Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
• Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
• Ability to ascend and descend two (2) flights of stairs.
• Ability to work non-traditional hours, including evenings and weekends as necessary.
• Requires extensive travel (70% annually) and ability to work in a wastewater treatment environment.

About us

For over 80 years, Smith & Loveless has provided innovative environmental engineering ingenuity and quality craftsmanship to the water industry by pioneering superior pre-engineered pumping, treatment and headworks systems to a global customer base. A true pioneer in the water and wastewater pumping industry, Smith & Loveless manufactures cost-effective, operator safe and efficient pump stations for municipalities, developments, industrial, governmental, and military facilities across the globe. Our energy-efficient and durable systems deliver unrivaled life-cycle cost savings. With tens of thousands of installations in more than 70 nations on all seven continents, our innovative wastewater/reuse engineered products allow us to maintain our market leadership in lift stations, grit removal systems and over a complete range of wastewater treatment systems.


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