Field Technician II

Job Description

Job Description

OUR CULTURE

We move to the beat of a different drum. Our core values aren’t just words on a piece of paper but something we strive to live out every day. We make a difference in the lives of our employees, their families, and our communities. We accomplish this by using our time, talents and resources. Each of our locations support local charities and we offer the opportunity to participate in international mission trips.

We are committed to our culture. We rally behind our core values, and we deliver a positive experience to our customers. We celebrate our employees’ success and encourage our team members to bring their insights and recommendations to the table. Are you ready to discover your true potential? Are you ready to join the Lineage family?

Start Your Technical Career with Lineage

Are you someone who enjoys working with your hands, solving problems, learning technology, and helping people?

Lineage is looking for a Field Technician to join our growing service team. This is an entry-level field service position where you'll receive hands-on training and work alongside experienced technicians while developing valuable skills in equipment installation, troubleshooting, maintenance, and customer service.

You'll work with a variety of office mailing and document handling equipment, including mail machines, folder/inserters, letter openers, shredders, printers, and related systems and software.

If you're mechanically inclined, comfortable learning new technology, and looking for a career—not just a job—this is a great place to start.

Competitive Pay — Starting rate based on experience, skills, and qualifications. Opportunities for advancement and increased earning potential as you grow with the team.

Position is based in:  Lenexa, KS

What You'll Learn & Do

As a Field Technician, you'll begin by learning from experienced technicians and progressively take on more responsibility as your technical skills grow.

Hands-On Technical Service

• Shadow experienced technicians and learn equipment installation, maintenance, troubleshooting, and repair procedures.
• Perform basic equipment setup and preventive maintenance.
• Install, service, and maintain standard mailing and document handling equipment as your skills develop.
• Learn to diagnose and resolve basic mechanical, electrical, and equipment-related issues.
• Maintain assigned tools and parts inventory in an organized and secure manner.
• Participate in product training and certification programs.

Technology & Technical Support

• Learn Lineage equipment, systems, software, and service procedures.
• Provide basic technical support to customers and end-users.
• Train customers on the proper operation and functionality of equipment.
• Provide phone-based troubleshooting assistance when needed.
• Develop your ability to identify problems and determine appropriate solutions.

Customer Service

You'll represent Lineage directly at customer locations, making your customer-service skills just as important as your technical skills.

• Communicate with customers to understand equipment issues and service needs.
• Provide timely, professional, and courteous service.
• Explain equipment operation and basic troubleshooting to customers.
• Build positive customer relationships through dependable service and follow-through.
• Maintain a professional, customer-first attitude during every service call.

Documentation & Performance

• Maintain accurate service documentation, including call notes, installation reports, maintenance records, and repair reports.
• Meet established company standards for efficiency, productivity, and service performance.
• Follow company procedures and operational standards.
• Follow all applicable USPS regulations and company safety policies when working on customer sites.

What We're Looking For

You don't need years of field-service experience to succeed in this role. We're looking for someone with the right attitude, aptitude, and desire to learn.

Qualifications

• High school diploma or equivalent required.
• Technical certification, technical school training, or associate degree preferred.
• Basic mechanical aptitude and an interest in electro-mechanical systems.
• Comfortable working with computers and common software platforms.
• Strong communication and interpersonal skills.
• Ability to learn from experienced technicians and apply training independently.
• Strong problem-solving skills and attention to detail.
• Customer-service mindset and professional demeanor.
• Reliable transportation.
• Valid Real ID driver's license and good driving record.
• Ability to lift up to 75 lbs., climb, kneel, stand, bend, and use tools.
• Must successfully pass a background check.

Experience That Could Transfer Well

If you have experience in any of the following areas, your skills may transfer well into this position:

• Equipment repair
• Mechanical or electrical work
• Electronics
• IT or computer support
• Manufacturing
• Automotive repair
• Industrial maintenance
• Copier/printer service
• Military technical training
• Technical school programs
• Field service
• Hands-on troubleshooting

The most important qualification is your willingness to learn and grow.

Build a Career with Lineage

Field Technician is designed to provide a foundation for a long-term technical career.

You'll learn directly from experienced technicians, receive product and technical training, gain hands-on customer experience, and progressively take on more complex equipment and service responsibilities.

As your knowledge and skills grow, you'll have the opportunity to advance into more technical roles within the organization.

BENEFITS:

Lineage Offers full time employees with the following benefit options:

• Medical, Dental, Vision Insurance
• Company paid Long Term Disability and Basic Life Insurance
• Voluntary Additional Life Insurance/AD&D, Short Term Disability, Accident Insurance, Critical Illness Insurance, and Hospital Insurance
• $1000 Health Payment Account
• 401k and Roth 401k with discretionary employer contributions
• Paid Time Off starting at 12 days, and accruals start upon hire
• Paid Holidays
• Parental Leave
• Annual Company Bonus Programs
• First Time Homebuyers Program gifting $10k towards the purchase of your first home
• Area Caring Teams designed to meet the needs of our employees, whether it be emotionally, financially, or spiritually.

Lineage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.