Senior Business Analyst (Techno-Functional) - Secret Clearance
Reston Consulting Group, Inc.
Senior Business Analyst (Techno-Functional)RCG, Inc. is a growing federal contracting company proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence while delivering high-quality services to our government clients.RCG is seeking a Senior Business Analyst (Techno-Functional) to support a federal financial regulatory agency in Tysons, VA. This role serves as a strategic liaison between business operations and technology teams, driving service excellence through business process analysis, workflow optimization, quality assurance, workforce training, knowledge management, and continuous improvement initiatives.The ideal candidate will possess a strong blend of business analysis, operational excellence, and technical acumen, with the ability to evaluate existing processes, identify improvement opportunities, analyze operational data, and implement solutions that enhance service delivery and organizational performance.Analyze business operations, workflows, and service delivery processes to identify opportunities for improvement and increased efficiency.Lead quality assurance activities across service desk and customer support operations.Conduct root cause analysis on recurring operational issues and develop corrective action plans.Gather, document, and validate business, functional, and operational requirements.Design, document, and optimize workflows, business processes, and standard operating procedures (SOPs).Analyze operational and service desk data to identify trends, risks, and opportunities for improvement.Develop dashboards, reports, scorecards, and metrics to support data-driven decision making.Serve as a liaison between business stakeholders, operations teams, and technical teams.Develop and maintain knowledge management processes and operational documentation.Design, develop, and deliver training programs for new hires and existing staff.Evaluate training effectiveness and recommend enhancements to improve employee performance and customer satisfaction.Support continuous service improvement initiatives aligned with IT Service Management (ITSM) best practices.Utilize Salesforce and other service management platforms to support reporting, workflow management, process improvement, and operational analysis.Present findings, recommendations, and performance metrics to leadership and stakeholders.Active Secret Clearance a must have.Experience supporting banking, financial services, financial regulatory organizations, or compliance-driven environments.Hands-on experience with Salesforce, including workflow management, reporting, dashboards, case management, or business process support.Bachelor's degree in information technology, Business Administration, Finance, Information Systems, Organizational Development, or a related field. Equivalent experience may be considered.5+ years of experience as a Business Analyst, Functional Analyst, Business Systems Analyst, Operations Analyst, or related role.Experience leading quality assurance activities within a service desk, contact center, or customer support environment.Demonstrated experience conducting root cause analysis and implementing corrective actions to resolve recurring operational issues.Experience designing, documenting, and improving business and operational workflows.Demonstrated experience gathering and documenting business and functional requirements.Experience developing and maintaining knowledge management programs, SOPs, workflows, and operational documentation.Experience designing and delivering training programs for technical and non-technical audiences.Strong understanding of IT Service Management (ITSM) principles and best practices.Strong analytical, organizational, and problem-solving skills.Excellent written, verbal, presentation, and stakeholder management skills.Ability to collaborate effectively across technical, operational, and business teams.Previous experience supporting the Financial Crimes Enforcement Network (FinCEN).Experience supporting Anti-Money Laundering (AML), Bank Secrecy Act (BSA), fraud detection, financial investigations, or related financial regulatory programs.ITIL Foundation certification.Experience supporting federal government contracts.Experience creating operational dashboards, performance reporting, and service improvement plans.Experience with workforce coaching, performance management, and continuous improvement initiatives.Certified™ Great Place to Work®Competitive compensation and benefits packageCareer growth and professional development opportunitiesCollaborative and supportive team environmentOpportunity to support a critical federal mission and make a meaningful impact.RCG, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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$163k - $187k
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...Functional Analyst IIINakupuna Consulting is seeking a Functional Analyst III to join the software development... ...Must be proficient in MS Office applications.Clearance Requirements: This position requires a current Secret clearance. Must be a U.S. Citizen.Work Location...Secret clearanceContract work$130k
...Description Job Description Senior IT Process Consultant / Senior Business Analyst Government Client |... ...Citizenship: U.S. Citizen Required Clearance: Active Secret Clearance Required... ...workflows, requirements, BRDs, functional specifications, and related documentation...Secret clearanceSeniorFull timeTemporary workWork at officeLocal area- ...mission, we are seeking a Senior Business Systems Analyst to support the FBI National... ...Analyze technical and functional systems documentation to identify... .... Required Experience/Clearance ~10+ years of experience... .... ~ Active Top Secret (TS) security clearance...Secret clearanceSeniorContract workWork at office
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- ...Job Description Job Title: Functional Analyst IILocation: Government facility... ...full project lifecycle. Conduct business and data analysis to develop actionable... ...Belt Certification preferred.Clearance: Ability to obtain and maintain a Secret level security clearance is...Secret clearanceFor contractorsWork at office
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...Senior Business AnalystECS is seeking a Senior Business Analyst to work in our Washington, DC (hybrid) office. Please Note... ...high-level needs into detailed functional specifications and use cases.... ...-technical audiencesActive Secret clearance required with eligibility to...Secret clearanceSeniorContract workWork at office- ...Perkins Consulting is seeking a Senior Business Analyst to lead the requirements... ...directly with Government functional owners and data stewardsOwn... ...obtain and maintain a DoW Secret clearanceTravel Requirements... ...Experience:Active DoW Secret clearance or higher at time of...Secret clearanceSeniorWork at officeLocal areaRemote workLong distance
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Senior Management Analyst Full Time | Arlington, VA | Secret Clearance required SteelGate LLC is seeking a Senior Management Analyst... ...Bachelor’s degree in business administration, Public Administration... ...mission operations, or analytical functions Experience evaluating...Secret clearanceSeniorFull timeWorldwideMonday to Friday- ...please visit us at We are seeking a Senior Manpower/Functional Subject Matter Expert (with... ...government clients to define manpower business and functional requirements for the... ...Registrations: ~ Must have active Secret clearance or higher. Communication Skills...Secret clearanceSeniorWork experience placementWork at officeFlexible hours
$130k - $160k
...CTEC) is seeking an experienced Senior Business Management Analyst to join our team PROGRAM OVERVIEW... ..., policy, governance or related functions. • Strong analytical writing... ..., and Microsoft 365. CLEARANCE: Active Top Secret clearance with the ability to obtain...Secret clearanceSeniorContract workWork at officeRemote work- ...Associates is seeking a Senior Strategic Planning and PPBE Policy Analyst to support our... ...policy writer and business operations advisor... ...leaders and cross-functional stakeholders to... ...the security clearance required for the position. Active Secret clearance preferred...Secret clearanceSeniorTemporary workWork at officeFlexible hours
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$118.7k - $197.9k
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