Systems Engineer III

Overview We are seeking a highly skilled Data Center Engineer to work as part of the Data Center Operations Team. The position will support and maintain enterprise, mission-critical data center environments based on site in Overview We are seeking a highly skilled Data Center Engineer to work as part of the Data Center Operations Team. The position will support and maintain enterprise, mission-critical data center environments based on site in Richardson, Texas . The ideal candidate will possess strong troubleshooting expertise, hands-on cabling experience, and the ability to collaborate effectively across multiple teams. This role requires a detail-oriented professional who can manage infrastructure projects, maintain accurate documentation, and ensure optimal performance and reliability of data center systems. Responsibilities Perform advanced troubleshooting and root cause analysis across data center infrastructure including network, power, and physical layers Install, terminate, test, and maintain copper and fiber cabling systems in accordance with industry standards Use testing tools (e.g., OTDRs, light meters, cable testers) to validate cable and fiber throughput and performance Support and maintain enterprise, mission-critical data center operations, ensuring uptime and reliability targets are met Maintain accurate infrastructure documentation, including rack layouts, cable maps, and asset inventories Utilize Nlyte (DCIM) or similar tools for asset tracking, capacity planning, and workflow management Partner with cross-functional teams (network engineering, facilities, security, and application teams) to support deployments and incident resolution Execute and support data center projects, including new builds, expansions, migrations, and decommissioning efforts Follow change management processes to ensure controlled and compliant infrastructure updates Participate in after-hours support or on-call rotations as needed for critical operations Qualifications Bachelor's Degree and 6 years of experience in Systems engineering and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineering and systems programmer Preferred Area of Experience: Windows Server, Red Hat Linux, AIX, Mainframe License or Certification Type: Microsoft Preferred, VMware Preferred, Red Hat Preferred, DevSecOps Preferred, Mainframe Preferred Experience Exposure to mainframe, desktop, Windows and UNIX system support, Exposure to Server Virtualisation, Exposure to Business Continuity Processes, Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Ability to be on call 24 hours a day, 7 days a week Delivered advanced troubleshooting and root cause analysis across network, cabling, and physical infrastructure in mission-critical data centre environments Installed, terminated, and tested copper and fiber cabling systems, ensuring compliance with industry standards and optimal performance Utilised fiber light meters, OTDRs, and cable certification tools to validate throughput, signal integrity, and connectivity issues Supported enterprise-scale data centre operations, maintaining high availability and minimising downtime in 24/7 environments Managed and executed data centre projects, including equipment deployment, migrations, rack/stack, and decommissioning activities Maintained accurate and detailed infrastructure documentation, including rack elevations, cable maps, and asset inventories Leveraged Nlyte (DCIM) for asset tracking, capacity management, and workflow coordination across data centre environments Collaborated with cross-functional teams (network, systems, facilities, and security) to support deployments and resolve complex issues Implemented and followed change management processes to ensure controlled and compliant infrastructure updates Optimised cabling layouts and data centre organisation, improving airflow, accessibility, and overall operational efficiency Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at #J-18808-Ljbffr