Luxury Estate & Household Manager

Luxury Estate & Household Manager

Reports To: Director of Executive Operations

Position Summary

We are seeking an exceptional Estate & Household Manager to oversee the daily operations of a private family estate and multiple properties. This individual will be responsible for ensuring every aspect of the home, grounds, vendors, maintenance, projects, and household operations run seamlessly.

This role requires a proactive leader who thrives in a fast-paced, high-expectation environment. The ideal candidate anticipates needs before they arise, creates systems that improve efficiency, and maintains an uncompromising standard of excellence.

This is not a housekeeping position. This is an operations leadership role responsible for managing the estate as though it were a luxury hospitality property.

Primary Responsibilities

Estate Operations

• Oversee the day-to-day operation of all residences and properties.
• Conduct regular walkthroughs to ensure every space is maintained to the highest standard.
• Develop preventative maintenance schedules for all homes, buildings, equipment, and amenities.
• Maintain detailed records for warranties, manuals, repairs, and service history.
• Ensure each property is guest-ready at all times.

Vendor & Contractor Management

• Hire, schedule, and supervise all household vendors and contractors.
• Obtain bids for projects and negotiate pricing when appropriate.
• Manage landscaping, pool service, HVAC, plumbing, electrical, security, pest control, housekeeping services, and other vendors.
• Hold vendors accountable for quality, professionalism, and deadlines.
• Verify work is completed to expectations before approving completion.

Household Management

• Manage household inventory and supplies.
• Oversee household organization and storage systems.
• Coordinate seasonal maintenance and holiday preparation.
• Ensure all household systems operate efficiently.
• Maintain luxury-level presentation throughout the home.

Project Management

• Coordinate home improvement projects, renovations, and installations.
• Track project budgets and timelines.
• Communicate regular project updates to the Director of Executive Operations.
• Resolve issues before they impact the family.

Property Administration

• Maintain household budgets and vendor records.
• Track service contracts, insurance information, and recurring maintenance.
• Organize permits, warranties, appliance information, and property documentation.
• Maintain digital records for all estate operations.

Family Support

• Coordinate with the Personal Assistant, Childcare Lead, and Executive Operations team to ensure seamless support for the family.
• Assist with preparing the home for guests, holidays, and special events.
• Ensure household logistics support the family's schedule without requiring direct involvement from the principals.

Leadership Responsibilities

• Supervise household staff and service providers.
• Build systems and standard operating procedures.
• Create accountability with vendors and contractors.
• Maintain confidentiality and professionalism at all times.

Qualifications

• Experience managing luxury estates, private residences, boutique hospitality, or executive households.
• Exceptional organizational and project management skills.
• Strong vendor management and negotiation experience.
• Ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication.
• High attention to detail.
• Self-starter with strong judgment and discretion.
• Proficient with spreadsheets, project management software, and household management systems.

Success Looks Like

• The family rarely needs to think about household operations.
• Preventative maintenance replaces emergency repairs.
• Vendors are proactive, accountable, and well-managed.
• Projects finish on time and within budget.
• Every property is consistently maintained at a luxury standard.
• Household operations run smoothly without requiring executive intervention.

Our Values

Purpose – We believe our work should make a meaningful impact on the lives of others.

Resilience – We solve problems, adapt quickly, and persist through challenges.

Accountability – We own our responsibilities and follow through with excellence.

Integrity – We do the right thing, even when no one is watching.

Success-Driven – We pursue continuous improvement and measurable results.

Excellence – We believe exceptional experiences are created through relentless attention to detail.

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