Automotive Service Advisor

Service Advisor PositionScranton Cadillac GMC in Vernon Connecticut was founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!You might know us as a popular Cadillac and GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Cadillac and GMC and used car models. It's also why we offer first-rate Cadillac and GMC service.Service Advisor ResponsibilitiesGreeting customers promptlyObtaining customer and vehicle informationClearly reporting all vehicle symptoms as described by the customerDetermining and recommending needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerifying that the final invoice reconciles with the work performed on the repair orderExplaining all completed work and charges to customersRequirements:Minimum 1 year experience in a service advisory roleReynolds & Reynolds experience is preferred but not required.GM experience a PLUS!Positive attitudeHigh volume mentalityCSI focusedRequired experience: Service Advisor, Dealership, Automotive Knowledge: 1 year